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Customer Service Terms and Conditions

Austria

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with ARKET through H&M Hennes & Mauritz GesmbH, hereinafter referred to as “ARKET”, ”us ” or ”we”, at the ARKET website, mobile website, or telephone (jointly referred to as ”ARKET”).
By using ARKET and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in Austria, excluding mail forwarding companies, can place an order. ARKET and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. More information can be found on our customer service pages - Delivery.
The inclusion of any products or services on ARKET at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on arket.com at the time you place your order.
ARKET want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the arket.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

2. Prices and delivery charges

The prices displayed at arket.com include the statutory Value Added Tax but does not include a delivery charge.
The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is 5€. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.

3. Ordering/conclusion of contract

The ordering options available to you are via ARKET or telephone. Please visit our customer service pages for further information.
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact ARKET Customer Service who will settle the refund.
Any order must total at least 5 Euro (after deduction of discounts) in order to be processed.

4. Delivery

ARKET exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.
ARKET endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 3 to 4 working days following confirmation of an order unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.
You will find the full Delivery Policy at ARKET.
If your order does not arrive by the scheduled date, please contact ARKET Customer Service via telephone 0800 700044 (free of charge) or via email kundenservice.at@arket.com. Please visit our customer service pages for further information.

5. Withdrawal of Order

You may cancel or return your order from the date you place the order until 30 days after receipt of the ordered items. If you have been charged for the items, you will recieve a refund which will include the standard delivery cost. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. You will find the full Returns Policy at arket.com.
If you wish to cancel or return your order, please provide us with notice in writing either via email to kundenservice.at@arket.com, or by post, preferably by using the pre-printed return form in your parcel; or by sending a letter to
ARKET Customer Service
PO Box 24005 EDINBURGH EH1 9AG
United Kingdom
and return the item(s) to us as set out in section 6 (Returns) below within the 30 day period set forth in section above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges. Read more on our Returns pages on arket.com.
If the item you have received is defective, please notify ARKET promptly and return the item in accordance with section 6 (Returns) below. ARKET will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.
In the event of an error in connection with any products or services displayed through arket.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), ARKET reserves the right to cancel any order prior to the time it is delivered to you.

6. Returns

ARKET guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact. ARKET holds the right to determine the state of the returned item and decide on the refund.
All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns Policy.

DROP-OFF POINT

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.

7. Payment methods

You can pay for your goods in various ways as set out below.

Credit card or Payment card

You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or Mastercard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. ARKET reserves the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

Paypal

When paying by PayPal, ARKET reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. ARKET reserves the right to deny any purchase.

Others

You are obliged to submit a correct e-mail address and to inform ARKET if your e-mail address changes. Please note that ARKET reserves the right to send payment requests to your e-mail address.
Please note that we are unable to accept gift cards and merchandise cards as forms of payments via ARKET.
You will receive the legally required invoice in the shipping confirmation e-mail.

8. Our Liability

Nothing in these Terms shall exclude or limit ARKET's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.
ARKET is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on ARKET shall be limited to the total price of your order.

9. Colors

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.

10. Guarantee

If there are defects in the goods you have purchased, ARKET abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

11. Assignment

ARKET reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.

12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at ARKET remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of ARKET or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of ARKET.

14. Company Information

H&M Hennes & Mauritz GesmbH
Registered office: Kirchengasse 6/6, 1070 Vienna, Austria.
Registered number: 100897d
Contact Details:ARKET Customer Service
Email: kundenservice.at@arket.com
Phone: 0800 700044 (free of charge from within Austria)
VAT no.: ATU63385848

Germany

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with ARKET through Fabric Sales AB & Co. KG Germany, hereinafter referred to as “ARKET”, ”us ” or ”we”, at the ARKET website, mobile website, or telephone (jointly referred to as ”ARKET”).
By using ARKET and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
Only persons of legal age, 18 years or older, who are not under guardianship, and who do not place orders for their commercial or self-employed activities or for commercial or self-employed activities of a third person, with a permanent physical address in Germany, excluding Island Helgoland and area of Busingen and mail forwarding companies, can place an order. Entrepreneurs in the meaning of § 14 BGB are not authorised to place orders. Please be advised that we do not issue invoices in the meaning of § 14 UStG (German VAT act). ARKET and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. More information can be found on our customer service pages - Delivery.
The inclusion of any products or services on ARKET at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on arket.com at the time you place your order.
ARKET want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the arket.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

2. Prices and delivery charges

The prices displayed at arket.com include the statutory Value Added Tax but does not include a delivery charge.
The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is 5€. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.

3. Ordering/conclusion of contract

The ordering options available to you are via ARKET or telephone. Please visit our customer service pages for further information.
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact ARKET Customer Service who will settle the refund.
Any order must total at least 5 Euro (after deduction of discounts) in order to be processed.

4. Delivery

ARKET exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.
ARKET endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 2 to 3 working days following confirmation of an order unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.
You will find the full Delivery Policy at ARKET.
If your order does not arrive by the scheduled date, please contact ARKET Customer Service via telephone 0800-8006606 Free of charge within Germany or via email kundenservice.de@arket.com. Please visit our customer service pages for further information.

5. Withdrawal of Order

You may cancel or return your order from the date you place the order until 30 days after receipt of the ordered items. If you have been charged for the items, you will recieve a refund which will include the standard delivery cost. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. You will find the full Returns Policy at arket.com.
If you wish to cancel or return your order, please provide us with notice in writing either via email to kundenservice.de@arket.com, or by post, preferably by using the pre-printed return form in your parcel; or by sending a letter to
ARKET Customer Service
PO Box 24005 EDINBURGH EH1 9AG
United Kingdom
and return the item(s) to us as set out in section 6 (Returns) below within the 30 day period set forth in section above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges. Read more on our Returns pages on arket.com.
If the item you have received is defective, please notify ARKET promptly and return the item in accordance with section 6 (Returns) below. ARKET will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.
In the event of an error in connection with any products or services displayed through arket.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), ARKET reserves the right to cancel any order prior to the time it is delivered to you.

6. Returns

ARKET guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact. ARKET holds the right to determine the state of the returned item and decide on the refund.

DROP-OFF POINT

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from Arket.
  3. Attach the self-adhesive address label to your parcel and leave the package in any Hermes parcel shop.

HOME PICK-UP

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from Arket.
  3. Book a collection at Hermes 01806-311211

7. Payment methods

You can pay for your goods in various ways as set out below.

Credit card or Payment card

You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or Mastercard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. ARKET reserves the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

Paypal

When paying by PayPal, ARKET reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. ARKET reserves the right to deny any purchase.

Others

You are obliged to submit a correct e-mail address and to inform ARKET if your e-mail address changes. Please note that ARKET reserves the right to send payment requests to your e-mail address. Please note that we are unable to accept gift cards and merchandise cards as forms of payments via ARKET. You will receive the legally required invoice in the shipping confirmation e-mail.

8. Our Liability

Nothing in these Terms shall exclude or limit ARKET's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.
ARKET is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on ARKET shall be limited to the total price of your order.

9. Colors

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.

10. Guarantee

If there are defects in the goods you have purchased, ARKET abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

11. Assignment

ARKET reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.

12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at ARKET remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of ARKET or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of ARKET.

14. Company Information

H & M New Business AB & Co. KG
Registered office: Spitalerstrasse 12, 20095 Hamburg, Germany.
Registered number: 27/606/00205
Contact Details: ARKET Customer Service
Email: kundenservice.de@arket.com
Phone: 0800 6009990 (free of charge from within Germany)
VAT no.: DE815109106

Ireland

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with ARKET through H&M Hennes & Mauritz (Ireland) Ltd, hereinafter referred to as “ARKET”, ”us ” or ”we”, at the ARKET website, mobile website, or telephone (jointly referred to as ”ARKET”).
By using ARKET and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in Ireland, excluding mail forwarding companies, can place an order. ARKET and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. More information can be found on our customer service pages - Delivery.
The inclusion of any products or services on ARKET at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on arket.com at the time you place your order.
ARKET want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the arket.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

2. Prices and delivery charges

The prices displayed at arket.com include the statutory Value Added Tax but does not include a delivery charge.
The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is 7€. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.

3. Ordering/conclusion of contract

The ordering options available to you are via ARKET or telephone. Please visit our customer service pages for further information.
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact ARKET Customer Service who will settle the refund.
Any order must total at least 5 Euro (after deduction of discounts) in order to be processed.

4. Delivery

ARKET exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.
ARKET endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 3 to 5 working days following confirmation of an order unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.
You will find the full Delivery Policy at ARKET.
If your order does not arrive by the scheduled date, please contact ARKET Customer Service via telephone +353 15255900 (free of charge)Intl. call charges apply. Rates may vary. (Local rate; call cost may vary depending on the operator.) or via email customerservice@arket.com. Please visit our customer service pages for further information.

5. Withdrawal of Order

You may cancel or return your order from the date you place the order until 30 days after receipt of the ordered items. If you have been charged for the items, you will recieve a refund which will include the standard delivery cost. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. You will find the full Returns Policy at arket.com.
If you wish to cancel or return your order, please provide us with notice in writing either via email to customerservice@arket.com, or by post, preferably by using the pre-printed return form in your parcel; or by sending a letter to
ARKET Customer Service""
PO Box 24005 EDINBURGH EH1 9AG
United Kingdom
and return the item(s) to us as set out in section 6 (Returns) below within the 30 day period set forth in section above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges. Read more on our Returns pages on arket.com.
If the item you have received is defective, please notify ARKET promptly and return the item in accordance with section 6 (Returns) below. ARKET will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.
In the event of an error in connection with any products or services displayed through arket.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), ARKET reserves the right to cancel any order prior to the time it is delivered to you.

6. Returns

ARKET guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact. ARKET holds the right to determine the state of the returned item and decide on the refund.
All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns Policy.

HOME PICK-UP

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Book a collection at return-• https://www.return-my-parcel.com/DPD-NL/Arket

7. Payment methods

You can pay for your goods in various ways as set out below.

Credit card or Payment card

You can enter your payment details at the time you place your order using a valid credit or debit card (with a VISA or Mastercard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. ARKET reserves the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

Paypal

When paying by PayPal, ARKET reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. ARKET reserves the right to deny any purchase.

Others

You are obliged to submit a correct e-mail address and to inform ARKET if your e-mail address changes. Please note that ARKET reserves the right to send payment requests to your e-mail address.
Please note that we are unable to accept gift cards and merchandise cards as forms of payments via ARKET.
You will receive the legally required invoice in the shipping confirmation e-mail.

8. Our Liability

Nothing in these Terms shall exclude or limit ARKET's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.
ARKET is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on ARKET shall be limited to the total price of your order.

9. Colors

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.

10. Guarantee

If there are defects in the goods you have purchased, ARKET abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

11. Assignment

ARKET reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.

12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at ARKET remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of ARKET or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of ARKET.

14. Company Information

H&M Hennes & Mauritz (Ireland) Ltd.
Registered office: 25/28 North Wall Quay, Dublin 1, Ireland.
Registered number: 396507
Contact Details: ARKET Customer Service
Email: customerservice@arket.com
Phone: +353 15255900 (Landline call charges apply. Rates may vary)
VAT no.: IE6416507H

Netherlands

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with ARKET through H&M Hennes & Mauritz Netherlands B.V., hereinafter referred to as “ARKET”, ”us ” or ”we”, at the ARKET website, mobile website, or telephone (jointly referred to as ”ARKET”).
By using ARKET and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in the Netherlands, excluding Aruba, Curacao, Sint Maarten, Bonaire, Saba, Sint Eustatius and mail forwarding companies, can place an order. ARKET and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. More information can be found on our customer service pages - Delivery.
The inclusion of any products or services on ARKET at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on arket.com at the time you place your order.
ARKET want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the arket.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

2. Prices and delivery charges

The prices displayed at arket.com include the statutory Value Added Tax but does not include a delivery charge.
The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is 7€. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.

3. Ordering/conclusion of contract

The ordering options available to you are via ARKET or telephone. Please visit our customer service pages for further information.
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact ARKET Customer Service who will settle the refund.
Any order must total at least 5 Euro (after deduction of discounts) in order to be processed.

4. Delivery

ARKET exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.
ARKET endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 2 to 4 working days following confirmation of an order unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.
You will find the full Delivery Policy at ARKET.
If your order does not arrive by the scheduled date, please contact ARKET Customer Service via telephone 010 3010300 (0,075 € per call)(Local rate; call cost may vary depending on the operator.) or via email klantenservice.nl@arket.com. Please visit our customer service pages for further information.

5. Withdrawal of Order

You may cancel or return your order from the date you place the order until 30 days after receipt of the ordered items. If you have been charged for the items, you will recieve a refund which will include the standard delivery cost. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. You will find the full Returns Policy at arket.com.
If you wish to cancel or return your order, please provide us with notice in writing either via email to klantenservice.nl@arket.com, or by post, preferably by using the pre-printed return form in your parcel; or by sending a letter to
ARKET Customer Service
PO Box 24005 EDINBURGH EH1 9AG
United Kingdom
and return the item(s) to us as set out in section 6 (Returns) below within the 30 day period set forth in section above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges. Read more on our Returns pages on arket.com.
If the item you have received is defective, please notify ARKET promptly and return the item in accordance with section 6 (Returns) below. ARKET will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.
In the event of an error in connection with any products or services displayed through arket.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), ARKET reserves the right to cancel any order prior to the time it is delivered to you.

6. Returns

ARKET guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact. ARKET holds the right to determine the state of the returned item and decide on the refund.
All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns Policy.

DROP-OFF POINT

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any UPS pick-up point, PostNL Parcel Point or Postoffice.

7. Payment methods

You can pay for your goods in various ways as set out below.

Credit card or Payment card

You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or Mastercard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. ARKET reserves the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

Paypal

When paying by PayPal, ARKET reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. ARKET reserves the right to deny any purchase.

Others

You are obliged to submit a correct e-mail address and to inform ARKET if your e-mail address changes. Please note that ARKET reserves the right to send payment requests to your e-mail address.
Please note that we are unable to accept gift cards and merchandise cards as forms of payments via ARKET.
You will receive the legally required invoice in the shipping confirmation e-mail.

8. Our Liability

Nothing in these Terms shall exclude or limit ARKET's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.
ARKET is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on ARKET shall be limited to the total price of your order.

9. Colors

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.

10. Guarantee

If there are defects in the goods you have purchased, ARKET abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

11. Assignment

ARKET reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.

12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at ARKET remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of ARKET or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of ARKET.

14. Company Information

H&M Hennes & Mauritz Netherlands B.V.
Registered office: Kalverstraat 112, 1012 PK Amsterdam, Netherlands.
Registered number: 009294703
Contact Details:ARKET Customer Service
Email: klantenservice.nl@arket.com
Phone: 010 3010300 (Landline call charges apply. Rates may vary)
VAT no.: NL817953711B01

Sweden

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with ARKET through H&M Hennes & Mauritz Sverige AB, hereinafter referred to as “ARKET”, ”us ” or ”we”, at the ARKET website, mobile website, or telephone (jointly referred to as ”ARKET”).
By using ARKET and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in Sweden, excluding mail forwarding companies, can place an order. ARKET and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. More information can be found on our customer service pages - Delivery.
The inclusion of any products or services on ARKET at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on arket.com at the time you place your order.
ARKET want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the arket.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

2. Prices and delivery charges

The prices displayed at arket.com include the statutory Value Added Tax but does not include a delivery charge.
The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is 45 SEK. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.

3. Ordering/conclusion of contract

The ordering options available to you are via ARKET or telephone. Please visit our customer service pages for further information.
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact ARKET Customer Service who will settle the refund.
Any order must total at least 50 SEK (after deduction of discounts) in order to be processed.

4. Delivery

ARKET exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.
ARKET endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 3 to 4 working days following confirmation of an order unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.
You will find the full Delivery Policy at ARKET.
If your order does not arrive by the scheduled date, please contact ARKET Customer Service via telephone 0844 683399 (free of charge) or via email customerservice@arket.com. Please visit our customer service pages for further information.

5. Withdrawal of Order

You may cancel or return your order from the date you place the order until 30 days after receipt of the ordered items. If you have been charged for the items, you will recieve a refund which will include the standard delivery cost. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. You will find the full Returns Policy at arket.com.
If you wish to cancel or return your order, please provide us with notice in writing either via email to customerservice@arket.com, or by post, preferably by using the pre-printed return form in your parcel; or by sending a letter to
ARKET Customer Service
PO Box 24005 EDINBURGH EH1 9AG
United Kingdom
and return the item(s) to us as set out in section 6 (Returns) below within the 30 day period set forth in section above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges. Read more on our Returns pages on arket.com.
If the item you have received is defective, please notify ARKET promptly and return the item in accordance with section 6 (Returns) below. ARKET will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.
In the event of an error in connection with any products or services displayed through arket.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), ARKET reserves the right to cancel any order prior to the time it is delivered to you.

6. Returns

ARKET guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact. ARKET holds the right to determine the state of the returned item and decide on the refund.
All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns Policy.

DROP-OFF POINT

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive Postnord address label to your parcel and leave the package in any convenient Postnord office, find the closest one at Postnord website.

7. Payment methods

You can pay for your goods in various ways as set out below.

Credit card or Payment card

You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or Mastercard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. ARKET reserves the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

Paypal

When paying by PayPal, ARKET reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. ARKET reserves the right to deny any purchase.

Others

You are obliged to submit a correct e-mail address and to inform ARKET if your e-mail address changes. Please note that ARKET reserves the right to send payment requests to your e-mail address.
Please note that we are unable to accept gift cards and merchandise cards as forms of payments via ARKET.
You will receive the legally required invoice in the shipping confirmation e-mail.

8. Our Liability

Nothing in these Terms shall exclude or limit ARKET's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.
ARKET is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on ARKET shall be limited to the total price of your order.

9. Colors

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.

10. Guarantee

If there are defects in the goods you have purchased, ARKET abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

11. Assignment

ARKET reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.

12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at ARKET remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of ARKET or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of ARKET.

14. Company Information

H&M Hennes & Mauritz Sverige AB, Registered office: Mäster Samuelsgatan 46 A, 106 38 Stockholm, Sweden
Registered number: 556151-2376
Contact Details: ARKET Customer Service
Email: customerservice@arket.com
Phone: 0844 683399 (free of charge)
VAT no.: NL817953711B01

United Kingdom

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with ARKET through H&M Hennes & Mauritz UK Ltd., hereinafter referred to as “ARKET”, ”us ” or ”we”, at the ARKET website, mobile website, or telephone (jointly referred to as ”ARKET”).
By using ARKET and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in the Uniuted Kingdom excluding Jersey, Guernsey, Isle of Man, Anguilla, Bermuda, British Antarctic Territory, British Indian Ocean Territories, British Virgin Islands, Falkland Islands, Gibraltar, Cayman Islands, Montserrat, Pitcairn Islands, St Helena, Ascension, Tristan da Cunha, Sovereign Base Areas of Akrotiri and Dhekelia, South Georgia and the South, Sandwich Islands, Turks- and Caicos Islands and mail forwarding companies, can place an order. ARKET and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. More information can be found on our customer service pages - Delivery.
The inclusion of any products or services on ARKET at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on arket.com at the time you place your order.
ARKET want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the arket.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

2. Prices and delivery charges

The prices displayed at arket.com include the statutory Value Added Tax but does not include a delivery charge.
The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is 7€. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.

3. Ordering/conclusion of contract

The ordering options available to you are via ARKET or telephone. Please visit our customer service pages for further information.
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact ARKET Customer Service who will settle the refund.
Any order must total at least 5 GBP (after deduction of discounts) in order to be processed.

4. Delivery

ARKET exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.
ARKET endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 2 to 3 working days following confirmation of an order unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.
You will find the full Delivery Policy at ARKET.
If your order does not arrive by the scheduled date, please contact ARKET Customer Service via telephone 020 38689990 Landline call charges apply. Rates may vary. (Local rate; call cost may vary depending on the operator.) or via email customerservice@arket.com. Please visit our customer service pages for further information.

5. Withdrawal of Order

You may cancel or return your order from the date you place the order until 30 days after receipt of the ordered items. If you have been charged for the items, you will recieve a refund which will include the standard delivery cost. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. You will find the full Returns Policy at arket.com.
If you wish to cancel or return your order, please provide us with notice in writing either via email to customerservice@arket.com, or by post, preferably by using the pre-printed return form in your parcel; or by sending a letter to ARKET Customer Service, PO Box 24005, EDINBURGH, EH1 9AG, U.K. and return the item(s) to us as set out in section 6 (Returns) below within the 30 day period set forth in section above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges. Read more on our Returns pages on arket.com.
If the item you have received is defective, please notify ARKET promptly and return the item in accordance with section 6 (Returns) below. ARKET will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.
In the event of an error in connection with any products or services displayed through arket.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), ARKET reserves the right to cancel any order prior to the time it is delivered to you.

6. Returns

ARKET guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact. ARKET holds the right to determine the state of the returned item and decide on the refund.
All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns Policy.

DROP-OFF POINT

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.

7. Payment methods

You can pay for your goods in various ways as set out below.

Credit card or Payment card

You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or Mastercard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. ARKET reserves the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

Paypal

When paying by PayPal, ARKET reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. ARKET reserves the right to deny any purchase.

Others

You are obliged to submit a correct e-mail address and to inform ARKET if your e-mail address changes. Please note that ARKET reserves the right to send payment requests to your e-mail address.
Please note that we are unable to accept gift cards and merchandise cards as forms of payments via ARKET.
You will receive the legally required invoice in the shipping confirmation e-mail.

8. Our Liability

Nothing in these Terms shall exclude or limit ARKET's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.
ARKET is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on ARKET shall be limited to the total price of your order.

9. Colors

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.

10. Guarantee

If there are defects in the goods you have purchased, ARKET abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

11. Assignment

ARKET reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.

12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at ARKET remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of ARKET or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of ARKET.

14. Company Information

H&M Hennes & Mauritz UK Ltd.
Registered office: 1st Floor , 25 Argyll Street , London , W1F 7TS, United Kingdom.
Registered number: 01413450
Contact Details:ARKET Customer Service
Email: customerservice@arket.com.
Phone: 020 38689990 (Landline call charges apply. Rates may vary)
VAT no.: GB894525582

Other country

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with ARKET through H & M Hennes & Mauritz GBC AB, hereinafter referred to as “ARKET”, ”us ” or ”we”, at the ARKET website, mobile website, or telephone (jointly referred to as ”ARKET”).
By using ARKET and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
"Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in one of the countries that ARKET provides deliveries to, excluding Guadeloupe, Martinique, Guayana , Réunion , New Caledonia, French Polynesia, Wallis and Futuna, Mayotte,
Saint-Martin, Saint Barthélémy, Saint-Pierre and Miquelon, French Southern and Antarctic Lands, Campione d'Italia, Livigno, San Marino, Vatican City, Madeira, Azores, Canary Islands, Ceuta, Melilla, and mail forwarding companies can place an order. ARKET and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. More information can be found on our customer service pagess - Delivery.
The inclusion of any products or services on ARKET at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on arket.com at the time you place your order.
ARKET want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the arket.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

2. Prices and delivery charges

The prices displayed at arket.com include the statutory Value Added Tax but does not include a delivery charge.
The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. For more information regarding delivery cost please visit our customer service pages. for further information. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.

3. Ordering/conclusion of contract

The ordering options available to you are via ARKET or telephone. Please visit our customer service pagesfor further information.
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact ARKET Customer Service who will settle the refund.
Any order must total at least 5 Euro (after deduction of discounts) in order to be processed. For Denmark any order must total at least 35 DKK (after deduction of discounts).

4. Delivery

ARKET exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.
ARKET endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 2 to 6 working days following confirmation of an order unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.
You will find the full Delivery Policy at ARKET.
If your order does not arrive by the scheduled date, please contact ARKET Customer Service via telephone or email. Please visit our customer service pages for contact information.

5. Withdrawal of Order

You may cancel or return your order from the date you place the order until 30 days after receipt of the ordered items. If you have been charged for the items, you will recieve a refund which will include the standard delivery cost. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. You will find the full Returns Policy at arket.com.
If you wish to cancel or return your order, please provide us with notice in writing either via email to customerservice@arket.com, or by post, preferably by using the pre-printed return form in your parcel; or by sending a letter to ARKET Customer Service, PO Box 24005, EDINBURGH, EH1 9AG, U.K. and return the item(s) to us as set out in section 6 (Returns) below within the 30 day period set forth in section above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges. Read more on our return pages on arket.com.
If the item you have received is defective, please notify ARKET promptly and return the item in accordance with section 6 (Returns) below. ARKET will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.
In the event of an error in connection with any products or services displayed through arket.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), ARKET reserves the right to cancel any order prior to the time it is delivered to you.

6. Returns

ARKET guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact. ARKET holds the right to determine the state of the returned item and decide on the refund.
All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns Policy.

France

DROP-OFF POINT

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any Mondial Relay Point.

Italy

DROP-OFF POINT

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any post office.

HOME PICK-UP

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from Arket.
  3. Book a collection at Poste Italiane toll free number 803160

Portugal

DROP-OFF POINT

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.

Belgium

DROP-OFF POINT

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any BPost Drop-off Point

Denmark, Finland

DROP-OFF POINT

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive Postnord address label to your parcel and leave the package in any convenient Postnord office, find the closest one at Postnord website.

Spain, Poland,Czech Republic, Slovakia, Hungary,Slovenia

HOME PICK-UP

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Book a collection at return-• https://www.return-my-parcel.com/DPD-NL/Arket

7. Payment methods

You can pay for your goods in various ways as set out below.

Credit card or Payment card

You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or Mastercard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. ARKET reserves the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks. Please note that applicable bank charges will be borne by you.

Paypal

When paying by PayPal, ARKET reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. ARKET reserves the right to deny any purchase.

Others

You are obliged to submit a correct e-mail address and to inform ARKET if your e-mail address changes. Please note that ARKET reserves the right to send payment requests to your e-mail address.
Please note that we are unable to accept gift cards and merchandise cards as forms of payments via ARKET.
You will receive the legally required invoice in the shipping confirmation e-mail.

8. Our Liability

Nothing in these Terms shall exclude or limit ARKET's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.
ARKET is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on ARKET shall be limited to the total price of your order.

9. Colors

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.

10. Guarantee

If there are defects in the goods you have purchased, ARKET abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

11. Assignment

ARKET reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.

12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at ARKET remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of ARKET or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of ARKET.

14. Company Information

H&M Hennes & Mauritz GBC AB
Registered office: Mäster Samuelsgatan 46 A, 106 38 Stockholm, Sweden.
Registered number: 556070-1715
Contact Details: ARKET Customer Service
Email: customerservice@arket.com
Phone: +44 20 38689990 (International call charges apply from outside the UK. Landline call charges apply from within the UK, rates may vary)