Delivery

Below you can find useful information regarding deliveries. Select your country from the list below to see your local delivery information, the relevant options will also show at checkout.

 

As an ARKET Member, you enjoy free standard delivery to a pick-up location or parcel locker on orders over €80. Home delivery and express delivery are excluded.

 

Join our free membership program today and start enjoying exclusive benefits — visit our Membership page to sign up.

How to track your order

Once your order is shipped, we will send you a shipment confirmation email with a tracking link.

Track an order

Delivery restrictions

Items ordered can only be delivered to persons 18 years or older, with an address in your selected country. Delivery location exclusions are listed below.

Fees for uncollected parcels

If an order is not collected from the pick-up point and is returned to us after several delivery reminders, we will charge a return fee corresponding to the cost of handling and return shipping, amounting to 6 EUR.

 

The cost of 6 EUR will be deducted from the total refunded amount.

Transportation restrictions

Dangerous goods

We are pleased to offer you a range of fashion with a selection of cosmetics. However, a few of our cosmetics contain flammable substances and therefore have delivery restrictions. For example, candles and fragrances. At the same time, all our beauty items are tested to ensure that they are safe to use. It is only if you wish to return items containing flammable substances that you need to be aware that there are special transportation requirements.

 

HAZMAT RETURNS

It is just as easy to return a perfume as it is to return a pair of jeans. The easiest way to return any beauty product classified as dangerous goods is to use the original parcel because it already has the LQ Dangerous goods label attached. Just make sure to fill the box with paper or filler so the product will stay in place.

 

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

 

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box. 

FAQ and important information

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