Customer service
To ensure the wellbeing of our staff, customers and communities, we have adjusted our store hours and also temporarily closed some of our cafés. Please see specific information for each of our locations here.
Choose a country below to find relevant contact information
Austria
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in German.
The quickest way to reach us is by calling us on 0800 700044.
You can also chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
We are open:
Telephone
Monday – Friday 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 13:00 CET
Holidays: 09:00 – 17:00 CET
Chat
Monday – Friday 08:00 – 19:45 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 13:00 CET
Holidays: 09:00 – 17:00 CET
If you need to contact us outside of our opening hours, you can email us.
If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Belgium
If you have a question about your payment, please get in touch with Klarna.
The quickest way to reach us is by calling our French and Dutch speaking teams on 0232 00088.
We are open:
Monday - Friday: 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: Closed
Holidays: 09:00 – 17:00 CET
If you need to contact us outside of our opening hours, you can email our Dutch speaking team or French speaking team.
If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Bulgaria
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 0249 171 30.
You can also send us a message on facebook.
We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Croatia
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 0130 008 57.
You can also send us a message on facebook.
We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line..
Cyprus
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 0220 309 72.
You can also send us a message on facebook.
We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Czech Republic
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on +420 228888000.
You can also send us a message on facebook.
We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Denmark
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 89873300.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
You can also send us a message on facebook.
We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Estonia
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 0660 50 34.
You can also send us a message on facebook.
We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Finland
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 0942453000.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
You can also send us a message on facebook.
We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
France
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in French.
The quickest way to reach us is by calling us on 0184886700.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
We are open:
Monday - Friday: 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: Closed
Holidays: 09:00 – 17:00 CET
If you need to contact us outside of our opening hours, you can email us.
If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Germany
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in German.
The quickest way to reach us is by calling us on 0800 6009990.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
We are open:
Telephone
Monday – Friday 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 13:00 CET
Holidays: 09:00 – 17:00 CET
Chat
Monday – Friday 08:00 – 19:45 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 13:00 CET
Holidays: 09:00 – 17:00 CET
If you need to contact us outside of our opening hours, you can email us.
If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Greece
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 211 198 47 77.
You can also send us a message on facebook.
We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Hungary
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on +36 17010100.
You can also send us a message on facebook.
We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Ireland
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 015255900.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
You can also send us a message on facebook.
We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Italy
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in Italian.
The quickest way to reach us is by calling us on 0694802900.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
We are open:
Monday - Friday: 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: Closed
Holidays: 09:00 – 17:00 CET
If you need to contact us outside of our opening hours, you can email us.
If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Latvia
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 0686 882 58.
You can also send us a message on facebook or write to us at customerservice@arket.com.
We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Lithuania
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 0521 401 80.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
You can also send us a message on facebook.
We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Luxemburg
If you have a question about your payment, please get in touch with Klarna.
The quickest way to reach us is by calling our French and German speaking teams on 0278 674 20.
We are open:
Monday - Friday: 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: Closed
Holidays: 09:00 – 17:00 CET
If you need to contact us outside of our opening hours, you can email our German speaking team or French speaking team.
If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Netherlands
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in Dutch.
The quickest way to reach us is by calling us on 010 3010300.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
We are open:
Monday - Friday: 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: Closed
Holidays: 09:00 – 17:00 CET
If you need to contact us outside of our opening hours, you can email us.
If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Norway
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 239 67211.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
You can also send us a message on facebook.
We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Poland
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 223079700.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
You can also send us a message on facebook.
We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Portugal
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 308809999.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
You can also send us a message on facebook.
We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Romania
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 0316 301 780.
You can also send us a message on facebook.
We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Slovakia
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 0232441717.
You can also send us a message on facebook.
We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Slovenia
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on 018888999.
You can also send us a message on facebook.
We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Spain
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in Spanish.
The quickest way to reach us is by calling us on 911980200.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
We are open:
Monday - Friday: 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: Closed
Holidays: 09:00 – 17:00 CET
If you need to contact us outside of our opening hours, you can email us or send us a message on facebook.
If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
Sweden
We are currently experiencing some technical issues with our emails. We're doing everything we can to get things back to normal, but in the meantime the quickest way to reach us is by calling us on 0844683399.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in Swedish.
The quickest way to reach us is by calling us on 0844683399.
You can also write to us at kundservice.se@arket.com.
We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
United Kingdom
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
The quickest way to reach us is by calling us on +442038689990.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
You can also send us a message on facebook.
We are open:
Weekdays 8:00 - 21:00 GMT
Saturday 9:00 - 18:00 GMT
Sunday 9:00 - 17:00 GMT
If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
