Right of Withdrawal

Under EU consumer protection law, you have the right to withdraw from your contract, which means you may cancel all or part of your purchase for any reason within 14 days from the day you receive your order, unless a statutory exception applies.

Returns

We hope you enjoy every purchase, but if you change your mind about something, we also offer you to return full-priced items within 30 days of delivery, sale items within 14 days. This means that you have either a total of 30 or 14 days from the day you receive your order to decide whether you want to return an item.

How to Exercise Your Right of Withdrawal

You may exercise your right to withdraw by visiting our return portal here to register your return. Then fill out the return form that came with your order and include it in your package. Without it, we won't be able to process your return.

Returning more than one order? You can send them in the same parcel — just include all the relevant returns forms. Note that the return fee is charged per order, not per parcel.

Lost your return form? Print it here or get in touch with Customer Service.

Returning the Goods

After notifying us of your withdrawal:

- You must send back the items without undue delay.

- You may use the return form included in your package.

- You may return items from multiple orders in one package. However, return costs are charged per order, not per parcel.  

Damaged or Faulty Goods

If you are returning a faulty item or incorrect item, please indicate this clearly in your return/withdrawal request and fill out and include return form on the delivery form.

Refunds

- Your return will take up to 14 days to reach and be processed by us. If it's been longer, please contact Customer service with proof of return, e.g. collection receipt, drop off slip.

- Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.

Additional information

- Please retain proof of postage until your return has been confirmed.

- If you have lost your return form, you may download a new one here or contact customer service.

PostNord – 49 DKK
Attach the self-adhesive Postnord return label, which you can find on the delivery note, and take the parcel to a convenient PostNord agent of your choice.

If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer service.

The cost of 49 DKK will be deducted from the total refunded amount.

Budbee – 49 DKK
If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.

The cost of 49 DKK will be deducted from the total refunded amount.

Budbee box – 49 DKK
Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you. See more instructions here.

If the package is too large, you will be able to book a pick-up of the return at your home.

The cost of 49 DKK will be deducted from the total refunded amount.

If an order is not collected from the pick-up point and is returned to us after several delivery reminders, we will charge a return fee corresponding to the cost of handling and return shipping, amounting to 49 DKK.

The cost of 49 DKK will be deducted from the total refunded amount.

While our fragrances and candles are tested to ensure that they are safe to use, some contain flammable substances and therefore have special transportation requirements and rules for returns. Please follow these steps:

1. The item must be unopened and packed in a box with the LQ Dangerous goods label attached – if you use the original box, then the label is already attached. If you use a different box or the label is damaged, you must print and attach a new one.

2. Fill the box with paper or another filler to ensure the product is secured.

3. Follow the ARKET returns procedure on your delivery note.

Please be aware that if your original order contained multiple items and are returning an item that isn’t dangerous, you must remove the LQ Dangerous goods label from the packaging.

Return of online purchases in a physical store is a service only provided in Sweden, the UK, and the Netherlands at the moment.

We will give you a refund for any returned item provided that it is returned in the same condition as it was upon your receipt. If an item in any way has been damaged, soiled, washed, altered or worn (other than just trying it on), ARKET has the right to make a deduction on your refund with an amount corresponding to the diminished value of the item. Please always treat the products with care.

The right of withdrawal and return does not apply to products that are sealed and which are unsuitable for return for reasons of health protection or hygiene if the seal has been removed. This applies to certain underwear, swimwear, piercing jewellery, and bath and body products.

Please note that items purchased elsewhere than arket.com cannot be returned to, or refunded by ARKET.