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ARKET Returns

We are happy to offer you free returns, but if you feel unsure about our sizing, don’t hesitate to contact ARKET customer service. With the right piece in the right size, both you and the environment will be happy. Together we can keep the number of returns to a minimum and reduce the environmental impact caused by unnecessary freights.

Unfortunately, it might take a bit longer than usual for us to handle your returns at the moment. We are working hard to solve this issue. Meanwhile, thank you for your patience!

 

Austria

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

Return options

Free return at DPD parcel shop

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Belgium

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any BPost Drop-off Point.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Free return at Bpost parcel shop

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Bpost parcel shop of your choice.

If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Bulgaria

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.

Return options

Return at Econt parcel shop:

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice.


Return with courier pick-up:

Attach the self-adhesive address label to your parcel and arrange a collection online with Econt Here . After entering your details you'll receive a confirmation of the collection date and time slot.

We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.


If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Croatia

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Arrange a collection by contacting our Customer Service at 0130 008 57. Be sure to have your collection address and phone number to hand. If ordered before 18:00 CET, collection is likely to be the next working day.  You will receive a confirmation from the carrier confirming the pick-up date. Please note, you do not need a return label; the courier will bring one.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.

Cyprus

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.

Return options

Return at Econt parcel shop:

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice.


Return with courier pick-up:

Attach the self-adhesive address label to your parcel and arrange a collection by calling Econt on 22570073 or email at info@kronosexpress.com. Be sure to include your name, collection address, contact details and preferred date.

We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.


If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Czech Republic

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.
We’ll give you a full refund by the same method you used to pay. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Free return at DPD parcel shop

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.

If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Denmark

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the completed Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive Postnord or Bring address label to your parcel and leave the package in any convenient Postnord or Bring parcel shop, find the closest one at Postnord or Bring website.
  4. Postnord or Bring will provide you with a drop-off receipt to track your parcel's progress.
  5. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Free return at PostNord or Bring parcel shop

Attach the self-adhesive Postnord or Bring return label, which you can find on the delivery note, and take the parcel to a convenient PostNord or Bring parcel shop of your choice.

If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Estonia

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Free return at DPD parcel shop

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Finland

Due to recent service disturbances, returns are taking a bit longer than usual. If your return has taken over 14 days to reach us, please get in touch with our Customer Service team. 
 

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.
We’ll give you a full refund by the same method you used to pay. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive  address label to your parcel and leave the package in any convenient Posti or Schenker office, find the closest one at Posti or Schenker website.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Free return at Posti or Schenker parcel shop

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Posti or Schenker parcel shop of your choice.

If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

France

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any Mondial Relay Point.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Free return at Modial Relay parcel shop

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Mondial Relay parcel shop of your choice.

If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Germany

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

Do you need a new return label?

Unfortunately, we can’t provide new return labels at the moment. But don’t worry, you can still return your items without the label. You will need to post your parcel and pay for shipping, but if you contact ARKET customer service with your proof of return, we will reimburse the cost to you.

 

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in a Hermes parcel shop. You can also book a collection with Hermes courier to pick up your return.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Free return at Hermes parcel shop

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Hermes parcel shop of your choice.

If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

Free return with courier pick-up

You can easily arrange for a Hermes courier to pick up your return yourself via the Hermes return portal. When clicking on the link you will be redirected to right page immediately and you just need to enter your order reference number and select the date for the pick up.

Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the delivery note.

You can also arrange for a Hermes courier to pick up your return by contacting ARKET Customer Service.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Greece

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.

Return options

Return at Econt parcel shop:

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice.


Return with courier pick-up:

Attach the self-adhesive address label to your parcel and arrange a collection by calling Econt on 2310529000 or email at thessaloniki@econt.com. Be sure to include your name, collection address, contact details and preferred date.

We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.


If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Hungary

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Book a collection at return at https://www.return-my-parcel.com/DPD-NL/Arket
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Free return with courier pick-up

You can easily arrange for a DPD courier to pick up your return yourself via the DPD return portal. When clicking on the link you will be redirected to right page immediately and you just need to enter your order reference number and select the date for the pick up.

Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the delivery note.

You can also arrange for a DPD courier to pick up your return by contacting ARKET Customer Service.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Ireland

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Book a collection at return at https://www.return-my-parcel.com/DPD-NL/Arket
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Free return with courier pick-up

You can easily arrange for a DPD courier to pick up your return yourself via the DPD return portal [link to https://www.return-my-parcel.com/DPD-NL/Arket]. When clicking on the link you will be redirected to right page immediately and you just need to enter your order reference number and select the date for the pick up.

Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the delivery note.

You can also arrange for a DPD courier to pick up your return by contacting ARKET Customer Service.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Italy

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

Drop-off at post office

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g. the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any post office.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

Home pick-up with post italiane

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g. the one you got from ARKET
  3. Book a collection at Poste Italiane toll free number 803160

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Latvia

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Free return at DPD parcel shop

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Lithuania

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Free return at DPD parcel shop

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Luxemburg

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Free return at DPD parcel shop

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Netherlands

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any PostNL Parcel Point or Postoffice.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Free return at PostNL parcel shop

Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient PostNL parcel shop of your choice.

If you are missing the self-adhesive return label found on the Delivery note, please contact ARKET Customer Service.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Norway

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive Posten address label to your parcel and leave the package in any convenient Posten office, find the closest one at Posten website.​
  4.  We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Free return at Posten parcel shop

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Posten parcel shop of your choice.

If you are missing the self-adhesive return label found on the Delivery note, please contact ARKET Customer Service.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Poland

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Free return at DPD parcel shop

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Portugal

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Free return at DPD parcel shop

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.

If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Romania

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.

Return options

Return at Econt parcel shop:

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice.


Return with courier pick-up:

Attach the self-adhesive address label to your parcel and arrange a collection online with Econt here. After entering your details you'll receive a confirmation of the collection date and time slot. Alternatively, you can arrange by phone on: 0734 553 303 or 0219959.

We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.


If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Slovakia

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Free return at DPD parcel shop

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Slovenia

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Book a collection at return at https://www.return-my-parcel.com/DPD-NL/Arket
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Free return with courier pick-up

You can easily arrange for a DPD courier to pick up your return yourself via the DPD return portal. When clicking on the link you will be redirected to right page immediately and you just need to enter your order reference number and select the date for the pick up.

Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the delivery note.

You can also arrange for a DPD courier to pick up your return by contacting ARKET Customer Service.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Spain

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any SEUR Pickup Point.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Free return at SEUR Pickup Point

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient SEUR Pickup Point of your choice.

If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Sweden

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any convenient Postnord or Schenker Parcel Shop , find the closest one at Postnord or Schenker website.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Free return at PostNord or Schenker parcel shop and with Instabox

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient PostNord or Schenker parcel shop of your choice. If returning with Instabox, book you return at instabox.se/return or click link in Instabox tracking link.

 

If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

 

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

United Kingdom

Return is free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return

  1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
  2. Attach your pre-paid label to the parcel, if applicable.
  3. Select one of the below options to make your return.
  4. Await your Return Confirmation email, which we will send when we have processed your return.

Return options

Royal Mail drop off

  1. Visit the Royal Mail return portal to register your return. An email will be sent to you which includes a QR code to show in store, and a label which you can print at home if you prefer- both options are free and you can read more below.
  2. Visit your nearest Post Office to drop off your parcel.
  3. Royal Mail will provide you with a postage receipt where you can track the parcel’s progress.

QR code- Using the QR code couldn’t be easier. Simply show the QR code on your mobile phone and a label will then be printed for you in the Post Office. You don’t need access to an at-home printer to use this service.

PDF label- Print the PDF label attached to your email, and affix this to your parcel.

Hermes drop off

  1. Take your parcel to your nearest Hermes parcel shop.
  2. Hermes will provide you with a drop-off receipt where you can track the parcel's progress.

Hermes home collection

  1. Arrange for Hermes to pick up your return by clicking here.
  2. Hermes will collect from your chosen address and provide you with a collection receipt. With this you can track the parcel's progress.

If you have lost your Return Form, you can print it here. or contact Customer Service to help you.

If you are missing the self-adhesive return label found in your parcel, you can generate a new label here to return via Hermes, or here to return via Royal Mail.