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Customer Service Terms and Conditions


1. General


The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with ARKET  through ARKET H&M Hennes & Mauritz AG, hereinafter referred to as “ARKET”, ”us ” or ”we”, at the ARKET website, mobile website, or telephone (jointly referred to as ”ARKET”).


By using ARKET and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.


Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in Switzerland, excluding mail forwarding companies, can place an order. ARKET and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. More information can be found on our customer service pages - Delivery


The inclusion of any products or services on ARKET at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time and to cancel your order due to technical issues.


We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on at the time you place your order.


ARKET want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the ARKET site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.


2. Prices and delivery charges


The prices displayed at include the statutory Value Added Tax but does not include a delivery charge.


3. Ordering/conclusion of contract


The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is CHF 6. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.


The ordering options available to you are via Please visit our customer service pages for further information.


Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact ARKET Customer Service who will settle the refund.


Any order must total at least CHF 5 (after deduction of discounts) in order to be processed.


4. Delivery


ARKET exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.


ARKET endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 3 to 5 working days following confirmation of an order unless otherwise agreed. The expected delivery days for your region might be longer, please see our delivery page. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.


Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. 


You will find the full Delivery Policy at Delivery.


If your order does not arrive by the scheduled date, please contact ARKET Customer Service via telephone +41 43 588 2444 (International call charges apply and mobile phone prices may vary) or via email (customer service in German), (customer service in French), (customer service in Italian). Please visit our customer service pages for further information.


5. Withdrawal of Order

You may return your order until 30 days after receipt of the ordered items. You will receive a refund of the amount you paid for the returned items. In case you return the complete order, full order amount will be refunded. You will find the full Returns Policy at


If you wish to return your order, please use the pre-printed return form in your parcel and return the item(s) to us as set out in section 6 (Returns) below within the 30-day period set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your return. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges. Read more on our Returns pages on


If the item you have received is defective, please notify ARKET promptly and return the item in accordance with section 6 (Returns) below. ARKET will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.


In the event of an error in connection with any products or services displayed through (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), ARKET reserves the right to cancel any order prior to the time it is delivered to you.


6. Returns


ARKET guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact. ARKET holds the right to determine the state of the returned item and decide on the refund.


All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns Policy at

7. Payment methods


You can pay for your goods in various ways as set out below.



Pay Now

Credit card or Payment card

You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA and Mastercard). The applicable amount will immediately be debited on your credit/payment card. ARKET reserves the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.


Pay Later

This payment option allows you to buy now and pay later, depending on eligibility.

As soon as your order has been confirmed, you will receive information from Klarna on how and when to complete your payment.  Please note that this option is only available to customers in selected markets, including Switzerland.

If you are not eligible, you will only see the Pay Now option at the checkout.

Please note that ARKET is unable to provide any details of why you are not eligible to pay using our Pay Later option. If you have any questions regarding payment, please contact Klarna customer support.




When paying by PayPal, ARKET reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. ARKET reserves the right to deny any purchase.




You are obliged to submit a correct e-mail address and to inform ARKET if your e-mail address changes.


Please note that we are unable to accept gift cards and merchandise cards as forms of payments via ARKET.


Legally required documents are sent to you when paying for the goods.


8. Our Liability


Nothing in these Terms shall exclude or limit ARKET liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.


We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.


ARKET is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.


Our maximum liability to you for any loss or damage arising in connection with your order on ARKET shall be limited to the total price of your order.


9. Colors


We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.


10. Guarantee


If there are defects in the goods you have purchased, ARKET abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.


11. Assignment


ARKET reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.  


12. Severance


If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.


13. Ownership of rights


All intellectual property rights, such as trademarks and copyrights at ARKET remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of ARKET or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of ARKET.


14. Company Information



ARKET H&M Hennes & Mauritz AG
Uriniastrasse 31
CH-8001 Zurich
Registration number: CHE-101-333.829
Tax number: CHE-101.333.829 MWST
Contact Details: ARKET Customer Service
Email: (customer service in German)
(customer service in French)
(customer service in Italian)
Phone: +41 43 588 2444 (International call charges apply and mobile phone prices may vary)