Together with your order, you received a return note. Fill out the note with what you want to return and why. You can return several orders at once, as long as you include all relevant return notes in the parcel.

If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.

When we have processed the return you will receive a confirmation email. You can expect this within 14 days of sending your return back to us. Be sure to keep hold of your receipt in the meantime.

Drop off (5 CHF)

Drop off your package at your local Post Office or MYPost24 point. Find the nearest one here.

The cost of 5 CHF will be deducted from the total refunded amount.

Home collect (5 CHF)

If you register with Swiss Post, you can choose a date for the carrier to pick your package up.  You can click here and book an appointement. The pick up option is available between 7:30 and 17:00.

The cost of 5 CHF will be deducted from the total refunded amount.

Return with UPS (5 CHF)

Only express orders: Register your return on UPS.com, print a new return label and plan a pickup.

The cost of 5 CHF will be deducted from the total refunded amount.

UPS Pick up (5 CHF)

Only express orders: Register your return by clicking here and bring your return package to the nearest UPS Access Point. Once so, UPS will create a collection receipt with a tracking number you can use to follow the journey of your return.

The cost of 5 CHF will be deducted from the total refunded amount.

UPS Home pick up (5 CHF)

Click here to schedule an appointement with the carrier who will pick up your parcel. By doing so, you will also get a return label you can print.

The cost of 5 CHF will be deducted from the total refunded amount.

Return of online purchases in a physical store is unfortunately a service that we are not able to offer in Switzerland at the moment.

Items bought in any of our ARKET stores can only be returned instore.

You will find a new return form here.

If you don't have your return label please contact our customer service.

Your return will take up to 14 days to reach and be processed by us. If it's been longer, please contact Customer service with proof of return, e.g. collection receipt, drop off slip.

When your return is approved, you will be refunded by the same method of payment used upon your purchase.

We will give you a refund for any returned item provided that it is returned in the same condition as it was upon your receipt. If an item in any way has been damaged, soiled, washed, altered or worn (other than just trying it on), ARKET has the right to make a deduction on your refund with an amount corresponding to the diminished value of the item. Please always treat the products with care.

The right of withdrawal and return does not apply to products that are sealed and which are unsuitable for return for reasons of health protection or hygiene if the seal has been removed. This applies to certain underwear, swimwear, piercing jewellery, and bath and body products.

Please note that items purchased elsewhere than arket.com cannot be returned to, or refunded by ARKET.

If you are missing the return form or the self-adhesive return label that should be included with your order, please contact our customer service.