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Returns

Returns are free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse.

Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. For hygiene reasons pierced jewellery cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

We do not accept returns of garments purchased in store through our online returns service. 

For further information please select your location on the list below.


Store purchases
For your convenience, we've extended our return policy in our stores. If your local ARKET store is temporarily closed due to governmental regulations, you can return your items up to 45 days after the reopening.

 

 

Return is free with ARKET

We are happy to offer you free returns, but if you feel unsure about our sizing, don’t hesitate to contact ARKET customer service. With the right piece in the right size, both you and the environment will be happy. Together we can keep the number of returns to a minimum and reduce the environmental impact caused by unnecessary freights.


We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.


We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. For hygiene reasons pierced jewellery cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.


How to return

  1. On the returns note, fill in the return code for the item you are returning and include this in the package. 
  2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel. ​
  3. Return the parcel through your preferred option (choose below). Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage. 
  4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email. ​

Return options


Drop off:

Drop off your parcel at your local Post office or MyPost24 point. Find your nearest location here

 
Home collect:

If you are registered with Swiss Post, you can book a home collection online here or via the Post-App. After entering your credentials, you can choose desired date for pick up. Returns are collected between 07:30 to 17:00 CET on your chosen date.


If you are missing the self-adhesive return label found on the Delivery note, please contact ARKET Customer Service.


If you have lost your Return Form, you can print it here or contact Customer Service to help you.