Right of Withdrawal

Under EU consumer protection law, you have the right to withdraw from your contract, which means you may cancel all or part of your purchase for any reason within 14 days from the day you receive your order, unless a statutory exception applies.

Returns

We hope you enjoy every purchase, but if you change your mind about something, we also offer you to return full-priced items within 30 days of delivery, sale items within 14 days. This means that you have either a total of 30 or 14 days from the day you receive your order to decide whether you want to return an item.

Returning more than one order? You can send them in the same parcel — just include all the relevant returns forms. Note that the return fee is charged per order, not per parcel.

Lost your return form? Print it here or get in touch with Customer Service.

Returning the Goods

After notifying us of your withdrawal:

- You must send back the items without undue delay.

- You may use the return form included in your package.

- You may return items from multiple orders in one package. However, return costs are charged per order, not per parcel.  

Damaged or Faulty Goods

If you are returning a faulty item or incorrect item, please indicate this clearly in your return/withdrawal request and fill out and include return form on the delivery form.

Refunds

- Your return will take up to 14 days to reach and be processed by us. If it's been longer, please contact Customer service with proof of return, e.g. collection receipt, drop off slip.

- Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.

Additional information

- Please retain proof of postage until your return has been confirmed.

- If you have lost your return form, you may download a new one here or contact customer service.

Drop off (6 CHF)

Drop off your package at your local Post Office or MYPost24 point. Find the nearest one here.

The cost of 6 CHF will be deducted from the total refunded amount.

Home collect (6 CHF)

If you register with Swiss Post, you can choose a date for the carrier to pick your package up.  You can click here and book an appointment. The pick up option is available between 7:30 and 17:00.

The cost of 6 CHF will be deducted from the total refunded amount.

Return with UPS (6 CHF)

Only express orders: Register your return on UPS.com, print a new return label and plan a pickup.

The cost of 6 CHF will be deducted from the total refunded amount.

Please make sure you use the order number that starts with 'E' when you book a return with UPS. You will find the 'E' order number on the returns note.

UPS Pick up (6 CHF)

Only express orders: Register your return by clicking here and bring your return package to the nearest UPS Access Point. Once so, UPS will create a collection receipt with a tracking number you can use to follow the journey of your return.

The cost of 6 CHF will be deducted from the total refunded amount.

Please make sure you use the order number that starts with 'E' when you book a return with UPS. You will find the 'E' order number on the returns note.

UPS Home pick up (6 CHF)

Click here to schedule an appointement with the carrier who will pick up your parcel. By doing so, you will also get a return label you can print.

The cost of 6 CHF will be deducted from the total refunded amount.

Return of online purchases in a physical store is a service only provided in Sweden, the UK, and the Netherlands at the moment.

Items bought in any of our ARKET stores can only be returned instore.

If you don't have your return label please contact our customer service.

Your return will take up to 14 days to reach and be processed by us. If it's been longer, please contact Customer service with proof of return, e.g. collection receipt, drop off slip.

We are experiencing some delays with handling the returns. If you have sent your return just a few days ago, please allow us a little more time to handle your return. If it's been more than 14 days, please contact us and have your order details handy.

When your return is approved, you will be refunded by the same method of payment used upon your purchase.

While our fragrances and candles are tested to ensure that they are safe to use, some contain flammable substances and therefore have special transportation requirements and rules for returns. Please follow these steps:

1. The item must be unopened and packed in a box with the LQ Dangerous goods label attached – if you use the original box, then the label is already attached. If you use a different box or the label is damaged, you must print and attach a new one.

2. Fill the box with paper or another filler to ensure the product is secured.

3. Follow the ARKET returns procedure on your delivery note.

Please be aware that if your original order contained multiple items and are returning an item that isn’t dangerous, you must remove the LQ Dangerous goods label from the packaging.

We will give you a refund for any returned item provided that it is returned in the same condition as it was upon your receipt. If an item in any way has been damaged, soiled, washed, altered or worn (other than just trying it on), ARKET has the right to make a deduction on your refund with an amount corresponding to the diminished value of the item. Please always treat the products with care.

The right of withdrawal and return does not apply to products that are sealed and which are unsuitable for return for reasons of health protection or hygiene if the seal has been removed. This applies to certain underwear, swimwear, piercing jewellery, and bath and body products.

Please note that items purchased elsewhere than arket.com cannot be returned to, or refunded by ARKET.

If you are missing the return form or the self-adhesive return label that should be included with your order, please contact our customer service.