Customer service
Our customer service teams are currently experiencing a delay in response. We thank you for your patience. We are doing everything we can to get back to you as soon as possible.
To ensure the wellbeing of our staff, customers and communities, we have adjusted our store hours and also temporarily closed some of our cafés. Please see specific information for each of our locations here.
Choose a country below to find relevant contact information
Austria
Our Customer Service is provided in German.
Phone
The quickest way to get the help you need is to call us on 0800 700044.
Our goal is to answer your call within 2 minutes.
kundenservice.at@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET
Belgium
Our Customer Service is provided in Dutch and French.
Phone
The quickest way to get the help you need is to call us on 0232 00088.
Our goal is to answer your call within 2 minutes.
For customer service in Dutch please email klantenservice.be@arket.com
For customer service in French please email serviceclients.be@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 08:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET
Bulgaria
We are currently experiencing a delay in response. We will get back to you as soon as possible, and thank you for your patience in the meantime.
Our Customer Service is provided in English.
Messenger
The quickest way to get the help you need is to send us a message through Messenger.
Phone
0249 171 30
Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Croatia
We are currently experiencing a delay in response. We will get back to you as soon as possible, and thank you for your patience in the meantime.
Our Customer Service is provided in English.
Messenger
The quickest way to get the help you need is to send us a message through Messenger.
Phone
0130 008 57
Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Cyprus
We are currently experiencing a delay in response. We will get back to you as soon as possible, and thank you for your patience in the meantime.
Our Customer Service is provided in English.
Messenger
The quickest way to get the help you need is to send us a message through Messenger.
Phone
0220 309 72
Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Czech Republic
We are currently experiencing a delay in response. We will get back to you as soon as possible, and thank you for your patience in the meantime.
Our Customer Service is provided in English.
Messenger
The quickest way to get the help you need is to send us a message through Messenger.
Phone
228888000
Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Denmark
We are currently experiencing a delay in response. We will get back to you as soon as possible, and thank you for your patience in the meantime.
Our Customer Service is provided in English.
Messenger
The quickest way to get the help you need is to send us a message through Messenger.
Phone
89873300
Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Estonia
We are currently experiencing a delay in response. We will get back to you as soon as possible, and thank you for your patience in the meantime.
Our Customer Service is provided in English.
Messenger
The quickest way to get the help you need is to send us a message through Messenger.
Phone
0660 50 34
Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Finland
We are currently experiencing a delay in response. We will get back to you as soon as possible, and thank you for your patience in the meantime.
Our Customer Service is provided in English.
Messenger
The quickest way to get the help you need is to send us a message through Messenger.
Phone
0942453000
Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
France
Our Customer Service is provided in French.
Phone
The quickest way to get the help you need is to call us on 0184886700.
Our goal is to answer your call within 2 minutes.
serviceclients.fr@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET
Germany
Our Customer Service is provided in German.
Phone
The quickest way to get the help you need is to call us on 0800 6009990.
Our goal is to answer your call within 2 minutes.
kundenservice.de@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET
Greece
We are currently experiencing a delay in response. We will get back to you as soon as possible, and thank you for your patience in the meantime.
Our Customer Service is provided in English.
Messenger
The quickest way to get the help you need is to send us a message through Messenger.
Phone
0211 198 47 77
Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Hungary
We are currently experiencing a delay in response. We will get back to you as soon as possible, and thank you for your patience in the meantime.
Our Customer Service is provided in English.
Messenger
The quickest way to get the help you need is to send us a message through Messenger.
Phone
+36 17010100
Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Ireland
We are currently experiencing a delay in response. We will get back to you as soon as possible, and thank you for your patience in the meantime.
Our Customer Service is provided in English.
Messenger
The quickest way to get the help you need is to send us a message through Messenger.
Phone
015255900
Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Weekdays 08:00 - 21:00 BST
Saturday 09:00 - 18:00 BST
Sunday 09:00 - 17:00 BST
Italy
Our Customer Service is provided in Italian.
Phone
The quickest way to get the help you need is to call us on 0694802900.
Our goal is to answer your call within 2 minutes.
servizioclienti.it@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET
Latvia
We are currently experiencing a delay in response. We will get back to you as soon as possible, and thank you for your patience in the meantime.
Our Customer Service is provided in English.
Messenger
The quickest way to get the help you need is to send us a message through Messenger.
Phone
0686 882 58
Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Lithuania
We are currently experiencing a delay in response. We will get back to you as soon as possible, and thank you for your patience in the meantime.
Our Customer Service is provided in English.
Messenger
The quickest way to get the help you need is to send us a message through Messenger.
Phone
0521 401 80
Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Luxemburg
Our Customer Service is provided in German and French.
Phone
The quickest way to get the help you need is to call us on 0278 674 20.
Our goal is to answer your call within 2 minutes.
German - kundenservice.lu@arket.com
French - serviceclient.lu@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET
Netherlands
Our Customer Service is provided in Dutch.
Phone
The quickest way to get the help you need is to call us on 010 3010300.
Our goal is to answer your call within 2 minutes.
klantenservice.nl@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 08:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET
Norway
We are currently experiencing a delay in response. We will get back to you as soon as possible, and thank you for your patience in the meantime.
Our Customer Service is provided in English.
Messenger
The quickest way to get the help you need is to send us a message through Messenger.
Phone
239 67211
Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Poland
We are currently experiencing a delay in response. We will get back to you as soon as possible, and thank you for your patience in the meantime.
Our Customer Service is provided in English.
Messenger
The quickest way to get the help you need is to send us a message through Messenger.
Phone
223079700
Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Portugal
We are currently experiencing a delay in response. We will get back to you as soon as possible, and thank you for your patience in the meantime.
Our Customer Service is provided in English.
Messenger
The quickest way to get the help you need is to send us a message through Messenger.
Phone
308809999
Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Romania
We are currently experiencing a delay in response. We will get back to you as soon as possible, and thank you for your patience in the meantime.
Our Customer Service is provided in English.
Messenger
The quickest way to get the help you need is to send us a message through Messenger.
Phone
0316 301 780
Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Slovakia
We are currently experiencing a delay in response. We will get back to you as soon as possible, and thank you for your patience in the meantime.
Our Customer Service is provided in English.
Messenger
The quickest way to get the help you need is to send us a message through Messenger.
Phone
0232441717
Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Slovenia
We are currently experiencing a delay in response. We will get back to you as soon as possible, and thank you for your patience in the meantime.
Our Customer Service is provided in English.
Messenger
This is the quickest way to get the help you need is to send us a message through Messenger.
Phone
018888999
Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Spain
Our Customer Service is provided in Spanish.
Phone
911980200
Our goal is to answer your call within 2 minutes.
Email
atencioncliente.es@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 08:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET
Sweden
Our Customer Service is provided in Swedish:
Phone
This is the quickest way to get in touch.
Calls are free of charge. Our goal is to answer your call within 2 minutes.
Kundservice.se@arket.com
Our goal is to answer your email within 24 hours. Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
United Kingdom
We are currently experiencing a delay in response. We will get back to you as soon as possible, and thank you for your patience in the meantime.
Our Customer Service is provided in English.
Chat
The Quickest way to reach us is to chat with us. When available, you will see the ‘Live Chat’ bubble in the bottom right of the screen.
Messenger
Get the help you need by sending us a message through Messenger.
Phone
020 38689990
Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Payment
For questions regarding your payment contact klarna.com
Customer service opening hours
Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST
