Customer Service
To ensure the wellbeing of our staff, customers and communities, we have adjusted our store hours and also temporarily closed some of our cafés. Please see specific information for each of our locations here.
Choose country below to find relevant contact information
Austria
Our Customer Service is provided in German.
Phone
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
Free of charge.
kundenservice.at@arket.com
Our goal is to answer your email within 24 hours.
Customer service opening hours
Weekdays 08:00 – 21:00 CET
Saturday and Sunday 09:00-17:00 CET
Payment
For questions regarding your payment contact klarna.com
Belgium
Our Customer Service is provided in Dutch and French.
Phone
0232 00088
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
For customer service in Dutch please email klantenservice.be@arket.com
For customer service in French please email serviceclients.be@arket.com
Our goal is to answer your email within 24 hours.
Customer service - Opening hours
Weekdays 08:00 – 21:00 CET
Saturday and Sunday 09:00-17:00 CET
Payment
For questions regarding your payment contact klarna.com
Bulgaria
Our Customer Service is provided in English.
Phone
0249 171 30
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Customer service opening hours
Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST
Payment
For questions regarding your payment contact klarna.com
Croatia
Our Customer Service is provided in English.
Phone
0130 008 57
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Customer service opening hours
Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST
Payment
For questions regarding your payment contact klarna.com
Cyprus
Our Customer Service is provided in English.
Phone
0220 309 72
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Customer service opening hours
Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST
Payment
For questions regarding your payment contact klarna.com
Czech Republic
Our Customer Service is provided in English.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Chat
Send us a message through Messenger
Phone
228888000
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
Customer service opening hours
Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST
Payment
For questions regarding your payment contact klarna.com
Denmark
Our Customer Service is provided in English.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Chat
Send us a message through Messenger
Phone
89873300
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
Customer service opening hours
Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST
Payment
For questions regarding your payment contact klarna.com
Estonia
Our Customer Service is provided in English.
Phone
0660 50 34
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Customer service opening hours
Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST
Payment
For questions regarding your payment contact klarna.com
Finland
Our Customer Service is provided in English.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Chat
Send us a message through Messenger
Phone
0942453000
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
Customer service opening hours
Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST
Payment
For questions regarding your payment contact klarna.com
France
Our Customer Service is provided in French.
Phone
0184886700
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
serviceclients.fr@arket.com
Our goal is to answer your email within 24 hours.
Customer service - Opening hours
Weekdays 08:00 – 21:00 CET
Saturday and Sunday 09:00-17:00 CET
Payment
For questions regarding your payment contact klarna.com
Germany
Our Customer Service is provided in German.
Phone
0800 6009990
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
Free of charge.
kundenservice.de@arket.com
Our goal is to answer your email within 24 hours.
Customer service - Opening hours
Weekdays 08:00 – 21:00 CET
Saturday and Sunday 09:00-17:00 CET
Payment
For questions regarding your payment contact klarna.com
Greece
Our Customer Service is provided in English.
Phone
0211 198 47 77
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Customer service opening hours
Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST
Payment
For questions regarding your payment contact klarna.com
Hungary
Our Customer Service is provided in English.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Chat
Send us a message through Messenger
Phone
+36 17010100
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
Customer service opening hours
Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST
Payment
For questions regarding your payment contact klarna.com
Ireland
Our Customer Service is provided in English.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Chat
Send us a message through Messenger
Phone
015255900
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
Customer service opening hours
Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST
Payment
For questions regarding your payment contact klarna.com
Italy
Our Customer Service is provided in Italian.
Phone
0694802900
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
servizioclienti.it@arket.com
Our goal is to answer your email within 24 hours.
Customer service - Opening hours
Weekdays 08:00 – 21:00 CET
Saturday and Sunday 09:00-17:00 CET
Payment
For questions regarding your payment contact klarna.com
Latvia
Our Customer Service is provided in English.
Phone
0686 882 58
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Customer service opening hours
Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST
Payment
For questions regarding your payment contact klarna.com
Lithuania
Our Customer Service is provided in English.
Phone
0521 401 80
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Customer service opening hours
Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST
Payment
For questions regarding your payment contact klarna.com
Luxemburg
Our Customer Service is provided in German and French.
Phone
0278 674 20
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
German - kundenservice.lu@arket.com
French - serviceclient.lu@arket.com
Our goal is to answer your email within 24 hours.
Customer service opening hours
Weekdays 08:00 – 21:00 CET
Saturday and Sunday 09:00-17:00 CET
Payment
For questions regarding your payment contact klarna.com
Netherlands
Our Customer Service is provided in Dutch.
Phone
010 3010300
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
klantenservice.nl@arket.com
Our goal is to answer your email within 24 hours.
Customer service - Opening hours
Weekdays 08:00 – 21:00 CET
Saturday and Sunday 09:00-17:00 CET
Payment
For questions regarding your payment contact klarna.com
Norway
Our Customer Service is provided in English.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Chat
Send us a message through Messenger
Phone
239 67211
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
Customer service opening hours
Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST
Payment
For questions regarding your payment contact klarna.com
Poland
Our Customer Service is provided in English.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Chat
Send us a message through Messenger
Phone
223079700
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
Customer service opening hours
Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST
Payment
For questions regarding your payment contact klarna.com
Portugal
Our Customer Service is provided in English.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Chat
Send us a message through Messenger
Phone
308809999
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
Customer service opening hours
Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST
Payment
For questions regarding your payment contact klarna.com
Romania
Our Customer Service is provided in English.
Phone
0316 301 780
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Customer service opening hours
Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST
Payment
For questions regarding your payment contact klarna.com
Slovakia
Our Customer Service is provided in English.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Chat
Send us a message through Messenger
Phone
0232441717
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
Customer service opening hours
Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST
Payment
For questions regarding your payment contact klarna.com
Slovenia
Our Customer Service is provided in English.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Chat
Send us a message through Messenger
Phone
018888999
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
Customer service opening hours
Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST
Payment
For questions regarding your payment contact klarna.com
Spain
Our Customer Service is provided in Spanish.
Phone
911980200
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
atencioncliente.es@arket.com
Our goal is to answer your email within 24 hours.
Customer service - Opening hours
Weekdays 08:00 – 21:00 CET
Saturday and Sunday 09:00-17:00 CET
Payment
For questions regarding your payment contact klarna.com
Sweden
Our Customer Service is provided in English.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Chat
Send us a message through Messenger
Phone
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
Customer service opening hours
Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST
Payment
United Kingdom
Our Customer Service is provided in English.
customerservice@arket.com
Our goal is to answer your email within 24 hours.
Chat
Send us a message through Messenger
Phone
020 38689990
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
Customer service opening hours
Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST
Payment
For questions regarding your payment contact klarna.com
