Customer service Returns
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - Each order you return will cost $25. This cost also applies per order if returning multiple orders in one parcel. This will be deducted from the refund that you will receive.
We will give you a full refund for any returned item provided that it is returned in the same condition as it was in upon your receipt. If an item in any way has been damaged, soiled, washed, altered or worn (other than to try the item on) and the value of the item has been reduced, we have a right to make a deduction on your refund with an amount corresponding to the diminished value of the item. So, treat your products with care please. The right of withdrawal and return does not apply to products that are sealed and which are unsuitable for return for reasons of health protection or hygiene if the seal has been removed, such as certain underwear, swimwear, piercing jewellery, face masks, beauty products and cosmetics.
How to return
1. Tear off the Return form and fill in the code that best explains the reason for your return.
2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
3. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
Visit UPS to book your return and print out a return label and schedule a pick up.
Do you need a new return label?
You can print a new return label via the UPS portal.
If you have lost your Return Form, you can print it here or contact Customer Service to help you.