Ahead of the festive season, we have extended our returns policy to allow you to shop confidently for gifts and holiday essentials. Any purchase made online from 15 November 2025 to 15 December 2025 can be returned until 15 January 2026.

For purchases made from 16 December 2025 onwards, our standard returns policy will apply. We hope you’ll enjoy all the products you buy from ARKET, but if something isn’t quite right, you have 30 days from the day you receive your order to send it back to us.

Starting with our upcoming seasonal SALE, we are updating our returns policy for sale purchases from 30 days to 14 days – meaning you will have two weeks from the day you receive your order to decide whether you want to return a product.

1. Tear off the Return form and fill in the code that best explains the reason for your return.  

2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.  

3. Visit UPS  to book your return and print out a return label and schedule a pick up. Please make sure you use the order number that starts with 'E' when you book a return with UPS. You will find the 'E' order number on the returns note.

Please note, the return fee will still be charged per order, not per parcel.

When we have processed the return you will receive a confirmation email. You can expect this within 14 days of sending your return back to us. Be sure to keep hold of your receipt in the meantime.

Do you need a new return label?

You can print a new return label via the UPS portal.

If you have lost your Return Form, you can print it here or contact Customer service to help you.

All purchases made online between 15 November 2025 and 15 December 2025 can be returned until 15 January 2026. For purchases made from 16 December 2025 onwards, our normal returns policy applies.

UPS Drop off (25 USD)

UPS Home collect (25 USD)

Return of online purchases in a physical store is a service only provided in Sweden, the UK, and the Netherlands at the moment.

Products purchased in one of our ARKET stores can only be returned in store.

Your return will take up to 14 days to reach and be processed by us. If it's been longer, please contact Customer service with proof of return, e.g. collection receipt, drop off slip.

When your return is approved, you will be refunded by the same method of payment used upon your purchase.

We will give you a refund for any returned item provided that it is returned in the same condition as it was upon your receipt. If an item in any way has been damaged, soiled, washed, altered or worn (other than just trying it on), ARKET has the right to make a deduction on your refund with an amount corresponding to the diminished value of the item. Please always treat the products with care.

The right of withdrawal and return does not apply to products that are sealed and which are unsuitable for return for reasons of health protection or hygiene if the seal has been removed. This applies to certain underwear, swimwear, piercing jewellery, and bath and body products.

Please note that items purchased elsewhere than arket.com cannot be returned to, or refunded by ARKET.