ARKET Customer service

To ensure the wellbeing of our staff, customers and communities, we have adjusted our store hours and also temporarily closed some of our cafés. Please see specific information for each of our locations here.

Our online store arket.com is currently operating as usual, and to ease your shopping experience, we now offer extended home delivery as well as returns to 100 days.

As pick-up points are closing and we do not want to put anyone at risk, we would like to make the delivery and return experience as seamless as possible.

 Our Customer Service is provided in English.
 

Customer service - Opening hours

Weekdays  9 am – 4 am CET (Central European Time)

Weekends   10 am – 4 am CET (Central European Time)

Email

customerservice.international@arket.com

Our goal is to answer your email within 24 hours.

Please add your order number or location in the email.

Phone

+46 844 686 444

Landline call charges apply to Sweden. Rates vary between providers.

This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.

Phone support - Opening hours

Weekdays  10am – 7pm CET (Central European Time)

Weekends   1pm – 5pm CET (Central European Time)

Web call

You can call us for free through your internet connection.

Click the button below to open the web application in a new window.

You can close the window at any time and return to the Arket website.

Payment

For questions regarding your payment contact klarna.com

Delivery 

For questions about your delivery, please contact customer service. For questions regarding import duties and tax fees please contact your local UPS.