While our fragrances and candles are tested to ensure that they are safe to use, some contain flammable substances and therefore have special transportation requirements and rules for returns. Please follow these steps:

1. The item must be unopened and packed in a box with the LQ Dangerous goods label attached – if you use the original box, then the label is already attached. If you use a different box or the label is damaged, you must print and attach a new one.

2. Fill the box with paper or another filler to ensure the product is secured.

3. Follow the ARKET returns procedure on your delivery note.

Please be aware that if your original order contained multiple items and are returning an item that isn’t dangerous, you must remove the LQ Dangerous goods label from the packaging.

While our fragrances and candles are tested to ensure that they are safe to use, some contain flammable substances and therefore have special transportation requirements and rules for returns. Please follow these steps:

1. The item must be unopened and packed in a box with the LQ Dangerous goods label attached – if you use the original box, then the label is already attached. If you use a different box or the label is damaged, you must print and attach a new one.

2. Fill the box with paper or another filler to ensure the product is secured.

3. Follow the ARKET returns procedure on your delivery note.

Please be aware that if your original order contained multiple items and are returning an item that isn’t dangerous, you must remove the LQ Dangerous goods label from the packaging.

While our fragrances and candles are tested to ensure that they are safe to use, some contain flammable substances and therefore have special transportation requirements and rules for returns. Please follow these steps:

1. The item must be unopened and packed in a box with the LQ Dangerous goods label attached – if you use the original box, then the label is already attached. If you use a different box or the label is damaged, you must print and attach a new one.

2. Fill the box with paper or another filler to ensure the product is secured.

3. Follow the ARKET returns procedure on your delivery note.

Please be aware that if your original order contained multiple items and are returning an item that isn’t dangerous, you must remove the LQ Dangerous goods label from the packaging.

Together with your order, you received a return note. Fill out the note with what you want to return and why. You can return several orders at once, as long as you include all relevant return notes in the parcel. Please note, the return fee will still be charged per order, not per parcel.

If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.

When we have processed the return you will receive a confirmation email. You can expect this within 14 days of sending your return back to us. Be sure to keep hold of your receipt in the meantime.

If you have lost your Return Form, you can print it here or contact Customer service to help you.

All purchases made online between 15 November 2025 and 15 December 2025 can be returned until 15 January 2026. For purchases made from 16 December 2025 onwards, our normal returns policy applies.

Drop off (5 CHF)

Drop off your package at your local Post Office or MYPost24 point. Find the nearest one here.

The cost of 5 CHF will be deducted from the total refunded amount.

Home collect (5 CHF)

If you register with Swiss Post, you can choose a date for the carrier to pick your package up.  You can click here and book an appointment. The pick up option is available between 7:30 and 17:00.

The cost of 5 CHF will be deducted from the total refunded amount.

Return with UPS (5 CHF)

Only express orders: Register your return on UPS.com, print a new return label and plan a pickup.

The cost of 5 CHF will be deducted from the total refunded amount.

Please make sure you use the order number that starts with 'E' when you book a return with UPS. You will find the 'E' order number on the returns note.

UPS Pick up (5 CHF)

Only express orders: Register your return by clicking here and bring your return package to the nearest UPS Access Point. Once so, UPS will create a collection receipt with a tracking number you can use to follow the journey of your return.

The cost of 5 CHF will be deducted from the total refunded amount.

Please make sure you use the order number that starts with 'E' when you book a return with UPS. You will find the 'E' order number on the returns note.

UPS Home pick up (5 CHF)

Click here to schedule an appointement with the carrier who will pick up your parcel. By doing so, you will also get a return label you can print.

The cost of 5 CHF will be deducted from the total refunded amount.

Return of online purchases in a physical store is a service only provided in Sweden, the UK, and the Netherlands at the moment.

Items bought in any of our ARKET stores can only be returned instore.

If you don't have your return label please contact our customer service.

Your return will take up to 14 days to reach and be processed by us. If it's been longer, please contact Customer service with proof of return, e.g. collection receipt, drop off slip.

We are experiencing some delays with handling the returns. If you have sent your return just a few days ago, please allow us a little more time to handle your return. If it's been more than 14 days, please contact us and have your order details handy.

When your return is approved, you will be refunded by the same method of payment used upon your purchase.

We will give you a refund for any returned item provided that it is returned in the same condition as it was upon your receipt. If an item in any way has been damaged, soiled, washed, altered or worn (other than just trying it on), ARKET has the right to make a deduction on your refund with an amount corresponding to the diminished value of the item. Please always treat the products with care.

The right of withdrawal and return does not apply to products that are sealed and which are unsuitable for return for reasons of health protection or hygiene if the seal has been removed. This applies to certain underwear, swimwear, piercing jewellery, and bath and body products.

Please note that items purchased elsewhere than arket.com cannot be returned to, or refunded by ARKET.

If you are missing the return form or the self-adhesive return label that should be included with your order, please contact our customer service.