STANDARD DELIVERY

2–3 working days

Standard Home Delivery, Swiss Post 8 CHF
Standard Delivery Pickup Point, Quickpac 6 CHF

Members enjoy free Standard delivery on orders over 70 CHF. Your delivery options vary depending on your location in Switzerland. The relevant options will be shown at checkout.

Pickup Notification: When your order is ready at the pickup point, you will be notified by email. You have 14 days to collect your package.

During peak season, sale periods, and holidays, delivery times may be longer. Current delivery times will be displayed at checkout.

EXPRESS DELIVERY

1–2 working days for orders placed Monday to Saturday before 18:15. Orders placed later will be delivered within two business days.

Express Home Delivery, UPS 14 CHF 

Sundays and public holidays are excluded. During peak season and sale periods, express delivery may not be available.

If someone picks up a parcel on your behalf, they must bring your ID, the pick-up code, and their own ID.

Once your order ships, we will email you a confirmation with a tracking link, or you can track it below.

Items ordered can only be delivered to persons 18 years old or above, with an address in Switzerland.

Dangerous goods

We are pleased to offer you a range of fashion with a selection of cosmetics. However, a few of our cosmetics contain flammable substances and therefore have delivery restrictions. For example, candles and fragrances. At the same time, all our beauty items are tested to ensure that they are safe to use. It is only if you wish to return items containing flammable substances that you need to be aware that there are special transportation requirements.

HAZMAT RETURNS

It is just as easy to return a perfume as it is to return a pair of jeans. The easiest way to return any beauty product classified as dangerous goods is to use the original parcel because it already has the LQ Dangerous goods label attached. Just make sure to fill the box with paper or filler so the product will stay in place.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.