Customer service
It can take up to 14 days from the moment you drop your parcel of at the pickup point for your return to make it's way back to us. We'll send you an email as soon as your refund is sorted. If that time has already exceeded, contact our customer service and make sure you've got your return proof ready.
You'll get a complete refund using the same payment method you originally used.
You've got a generous 30-day return window! Just log into our return’s portal using your order number (from your order confirmation) and email address. Tell us what you want to return and why. Feel free to bundle multiple orders or parcels together, but make sure to include all the return notes in the package.
Note: No need to fill out the paper return form but place it in your parcel. However, if you're returning a faulty or incorrect item, please fill out and include the paper return form.
You can choose to return your parcel with DHL, DPD or Hermes, independently from the carrier you selected for delivery. Click here for more detailed information on the return page.
Be sure to keep your return receipt as you are responsible for your return until it reaches us.
If you need to return ARKET items bought on HM.com Germany please return them with the included return form and label. No worries if you do not have your label anymore, click here to create one.
For information on tracking and other details regarding your order or payment, please visit or contact H&M's customer service.
Log into our return’s portal using your order number (from your order confirmation) and email address. Tell us what you want to return and why. Feel free to bundle multiple orders or parcels together, but make sure to include all the return notes in the package.
Note: No need to fill out the paper return form but place it in your parcel. However, if you're returning a faulty or incorrect item, please fill out and include the paper return form.
You can choose to return your parcel with DHL, DPD or Hermes, independently from the carrier you selected for delivery. Click here for more detailed information on the return page.
Be sure to keep your return receipt as you are responsible for your return until it reaches us.
Delivery tracking
As soon as we've sent your order on its way, you'll receive a shipping confirmation email complete with a handy tracking link. You can also follow your order by heading over to the 'Orders' section in My account.
Return tracking
You can track your return via the carriers’ page with the tracking number you received on the return receipt, after dropping off your parcel.
Keep in mind, it can take up to 14 days for your return to make it's way back to us. We'll send you an email as soon as your refund is sorted. If that time has already exceeded, contact our customer service and make sure you've got your return proof ready.
We want to get your purchase to you as quickly as possible, meaning we are unable to make changes to your order once this has been placed.
You may be able to amend the delivery address or divert your parcel with the carrier once the order has shipped. You can see your options when you receive your tracking information.
We have several delivery options to fit your preference. You can select your preferred delivery method and location in the Checkout while completing your order.
Standard delivery 3-4 Business days
We offer Standard delivery which is free for orders over €100. Standard deliveries will be delivered within 3-4 business days (Mo-Fri) after we send you the order confirmation.
Express delivery 1-2 days
Another option is Express Delivery within 1-2 days. When you place your order before 4:30 p.m. on from Sunday to Thursday and your order will be within that promise. Orders placed after this time will be delivered in two business days. This excludes Saturday, Sunday and public holidays.
Visit our delivery page here for more detailed information and delivery locations.
Please note that during high season and sales periods, Express delivery might be unavailable.
We are currently experiencing some technical issues with our emails. We're doing everything we can to get things back to normal, but in the meantime the quickest way to reach us is by calling us on 0800 6009990.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in German.
The quickest way to reach us is by calling us on 0800 6009990.
You can also write to us at kundenservice.de@arket.com.
We are open:
Monday - Friday: 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 13:00 CET
Holidays: 09:00 – 17:00 CET
If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.
