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Returns

Returns are free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse.

Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. For hygiene reasons pierced jewellery cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

We do not accept returns of garments purchased in store through our online returns service. 

For further information please select your location on the list below.


Store purchases
For your convenience, we've extended our return policy in our stores. If your local ARKET store is temporarily closed due to governmental regulations, you can return your items up to 45 days after the reopening.

 

Returns are free with ARKET

We are happy to offer you free returns, but if you feel unsure about our sizing, don’t hesitate to contact ARKET customer service. With the right piece in the right size, both you and the environment will be happy. Together we can keep the number of returns to a minimum and reduce the environmental impact caused by unnecessary freights.

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

All purchases made from November 4 until December 25 can be returned until January 25.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. For hygiene reasons pierced jewellery cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.


How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in a Hermes parcel shop. You can also book a collection with Hermes courier to pick up your return.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Free return at Hermes parcel shop

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Hermes parcel shop of your choice.

If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

Free return with courier pick-up

You can easily arrange for a Hermes courier to pick up your return yourself via the Hermes return portal. After clicking on the link you just need to enter your order reference number and select the date for the pick up.

Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the delivery note.

You can also arrange for a Hermes courier to pick up your return by contacting ARKET Customer Service.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.