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Returns

Returns are free with ARKET

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse.

Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. For hygiene reasons pierced jewellery cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

We do not accept returns of garments purchased in store through our online returns service. 

For further information please select your location on the list below.


Store purchases
For your convenience, we've extended our return policy in our stores. If your local ARKET store is temporarily closed due to governmental regulations, you can return your items up to 45 days after the reopening.

 

Returns are free with ARKET

We are happy to offer you free returns, but if you feel unsure about our sizing, don’t hesitate to contact ARKET customer service. With the right piece in the right size, both you and the environment will be happy. Together we can keep the number of returns to a minimum and reduce the environmental impact caused by unnecessary freights.

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. For hygiene reasons pierced jewellery cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.


How to return
Log in to our returns portal with your order number (found on your order confirmation) and email address, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.

Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.

Once your return is registered in the portal, select one of the below options to make your return. 

When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime!


Return options


Return with DHL
1 . Take your parcel to your nearest DHL Pick Up Point.
2. DHL will provide you with a drop-off receipt where you can track the parcel's progress.
3. If you need a replacement return label, you can create one here.

Return with DPD (Only for express delivery orders)
1. Take your parcel to your nearest DPD Parcel Shop.
2. DPD will provide you with a collection receipt. With this you can track the parcel's progress. 
3. If you have misplaced your return label, you can create a new one here.

Return with Instabox

For Home Delivery Orders:
You can select a date and time for the return to be collected from your home address through the Instabox tracking page.

For Locker Delivery Orders:
You can select a locker location through the Instabox tracking page. Once you have booked a locker you will receive instructions on how to return.

Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the delivery note.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.