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Returns

Returns

We hope you will love everything that you order from us but if something isn’t quite right, you always have 30 days to decide whether you want to keep your order or return it. 

Return policy differs based on country of purchase.


We will give you a refund for any returned item provided that it is returned in the same condition as it was in upon your receipt. If an item in any way has been damaged, soiled, washed, altered or worn (other than to try the item on) and the value of the item has been reduced, we have a right to make a deduction on your refund with an amount corresponding to the diminished value of the item. So, treat your products with care please. The right of withdrawal and return does not apply to products that are sealed and which are unsuitable for return for reasons of health protection or hygiene if the seal has been removed, such as certain underwear, swimwear, piercing jewellery, face masks, beauty products and cosmetics.


For further information please select your location on the list below.

 

 

Austria

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

If you are missing the self-adhesive return label found on the Delivery note, please label your parcel with the address below and take it to your nearest Post AT parcel shop where Post AT will generate the barcode free of charge.

H&M c/o ARKET
Paketfach H&M 1
2005 Hagenbrunn

Return options

Post Office or Post AT parcel shop – 5 EUR

Attach your pre-paid label to the parcel and drop off at your nearest Post Office or Post AT Parcel shop.

Post AT will provide you with a drop-off receipt to track your parcel's progress.

Await your Return Confirmation email, which we will send when we have processed your return.

 

The cost of €5 will be deducted from the total refunded amount.

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.

Items bought online cannot be refunded or exchanged in any of our stores.

 

Belgium

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any BPost Drop-off Point.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Return at Bpost parcel shop – 3 EUR

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Bpost parcel shop of your choice.

If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

 

The cost of 3 EUR will be deducted from the total refunded amount.

 

Budbee – 3 EUR

If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.

 

The cost of 3 EUR will be deducted from the total refunded amount.


Budbee box – 3 EUR

Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you.

See more instructions here.

Follow the instructions and then leave the package in your chosen Budbee box. If the package is too large, you will be able to book a pick-up of the return at your home.

 

The cost of 3 EUR will be deducted from the total refunded amount.

 

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip. 

Items bought online cannot be refunded or exchanged in any of our stores.

Bulgaria

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.

Return options

Return at Econt parcel shop – 5 EUR

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice.

 

The cost of 5 EUR will be deducted from the total refunded amount.

 

Return with courier pick-up – 5 EUR

Attach the self-adhesive address label to your parcel and arrange a collection online with Econt Here . After entering your details you'll receive a confirmation of the collection date and time slot.

We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

 

The cost of 5 EUR will be deducted from the total refunded amount.

 

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.

Items bought online cannot be refunded or exchanged in any of our stores.

Croatia

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Arrange a collection by contacting our Customer Service at 0130 008 57. Be sure to have your collection address and phone number to hand. If ordered before 18:00 CET, collection is likely to be the next working day.  You will receive a confirmation from the carrier confirming the pick-up date. Please note, you do not need a return label; the courier will bring one.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

If you have lost your Return Form, you can print it here or contact Customer Service to help you. 

 

The cost of 7 EUR will be deducted from the total refunded amount.


Items bought online cannot be refunded or exchanged in any of our stores.

Cyprus

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.

Return options

Return at Econt parcel shop – 15 EUR

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice.

The cost of 15 EUR will be deducted from the total refunded amount.

 

Return with courier pick-up – 15 EUR

Attach the self-adhesive address label to your parcel and arrange a collection by calling Econt on 00302310411544 or email at info@kronosexpress.com. Be sure to include your name, collection address, contact details and preferred date.

We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

 

The cost of 15 EUR will be deducted from the total refunded amount.

 

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip. 

Items bought online cannot be refunded or exchanged in any of our stores.

Czech Republic

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Return at DPD parcel shop – 5 EUR

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.

If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

 

The cost of 5 EUR will be deducted from the total refunded amount.

 

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip. 

Items bought online cannot be refunded or exchanged in any of our stores.

Denmark

How to return

Log in to our returns portal with your order number (found on your order confirmation) and email address, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.

Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.

Once your return is registered in the portal, select one of the below options to make your return. 

When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime!

Return options

PostNord or Bring parcel shop – 35 DKK

Attach the self-adhesive Postnord or Bring return label, which you can find on the delivery note, and take the parcel to a convenient PostNord or Bring parcel shop of your choice.

If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

 

The cost of 35 DKK will be deducted from the total refunded amount.

Budbee – 35 DKK

If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.

 

The cost of 35 DKK will be deducted from the total refunded amount.


Budbee box – 35 DKK

Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you. See more instructions here.

If the package is too large, you will be able to book a pick-up of the return at your home.

 

The cost of 35 DKK will be deducted from the total refunded amount.

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip. 

Items bought online cannot be refunded or exchanged in any of our stores. 

Please note that items purchased on any site other than ARKET.com cannot be refunded or returns by the methods listed or to our ARKET stores.

Estonia

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Return at DPD parcel shop – 7 EUR

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

The cost of 7 EUR will be deducted from the total refunded amount.

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip. 

Items bought online cannot be refunded or exchanged in any of our stores.

Finland

How to return (all delivery methods)

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive  address label to your parcel and leave the package in any convenient Posti or Schenker office, find the closest one at Posti or Schenker website.
  4. Note: If returning a Budbee order, you can book your return via the link in the Budbee tracking text.
  5. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

The cost of 4 EUR will be deducted from the total refunded amount for all return methods.

Return with Posti or Schenker parcel shop

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Posti or Schenker parcel shop of your choice.

If you are missing the self-adhesive return label found on the delivery note you can print another here, or contact ARKET Customer Service for help.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip. 

Items bought online cannot be refunded or exchanged in any of our stores. 

Please note that items purchased on any site other than ARKET.com cannot be refunded or returns by the methods listed or to our ARKET stores.

France

How to return

Log in to our returns portal with your order number (found on your order confirmation) and email address, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.

Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.

Once your return is registered in the portal, select one of the below options to make your return. 

When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime!

Return options

Return at Modial Relay parcel shop – 3 EUR

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Mondial Relay parcel shop of your choice.

If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

The cost of 3 EUR will be deducted from the total refunded amount.

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip. 

Items bought online cannot be refunded or exchanged in any of our stores.

Greece

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.

Return options

Return at Econt parcel shop – 3 EUR

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Econt parcel shop of your choice.

 

The cost of 3 EUR will be deducted from the total refunded amount.

Return with courier pick-up – 3 EUR

Attach the self-adhesive address label to your parcel and arrange a collection by visiting the website. If you have any issues please email solun_atina@econt.com. Be sure to include your name, collection address, contact details and preferred date.


The cost of 3 EUR will be deducted from the total refunded amount.

We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip. 

Items bought online cannot be refunded or exchanged in any of our stores.

Hungary

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​ You can also arrange for a DPD courier to pick up your return via DPD return portal.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

The cost of 7 EUR will be deducted from the total refunded amount.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip. 

Items bought online cannot be refunded or exchanged in any of our stores.

Ireland

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Book a collection for the return or find your nearest drop off point
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return With An Post – 5 EUR
To return your parcel, please visit the Anpost website to receive a returns label. You can drop your parcel off at your local post office or arrange a courier collection. 

The cost of 5 EUR will be deducted from the total refunded amount.

Drop off – 5 EUR
Once you have booked your drop off return you will receive an email from AnPost with the returns label. You can print this at home or at an An-post store by showing the cashier the barcode in your email. 

The cost of 5 EUR will be deducted from the total refunded amount.

Courier Collection – 5 EUR
Once you have booked your home collection on your chosen date, the courier collecting the parcel will bring a returns label with them. Collections can be booked up to 2 working days in advance.


The cost of 5 EUR will be deducted from the total refunded amount.

Return With DPD – 5 EUR
To return with DPD, please attach the label from inside your parcel and visit your nearest DPD Pickup Point.


The cost of 5 EUR will be deducted from the total refunded amount.

.When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip. 

Need a new return form?
 You can print another one here. Remember to fill in all your order details.

Items bought online cannot be refunded or exchanged in any of our stores.

Italy

How to return

Drop-off at post office – 5 EUR

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g. the one you got from ARKET.
  3. Attach the self-adhesive address label and take your parcel to your nearest Poste Italiane postal office or Punto Poste
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

The cost of 5 EUR will be deducted from the total refunded amount.

If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

Home pick-up with post italiane – 5 EUR

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g. the one you got from ARKET
  3. Book a collection at Poste Italiane toll free numbers 803160 or 06.4526.3160

The cost of 5 EUR will be deducted from the total refunded amount.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip. 

Items bought online cannot be refunded or exchanged in any of our stores.

Latvia

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Return at DPD parcel shop – 7 EUR

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.

The cost of 7 EUR will be deducted from the total refunded amount.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip. 

Items bought online cannot be refunded or exchanged in any of our stores.

Lithuania

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Return at DPD parcel shop – 7 EUR

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

The cost of 7 EUR will be deducted from the total refunded amount.

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip. 

Items bought online cannot be refunded or exchanged in any of our stores.

Luxemburg

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Return at DPD parcel shop – 5 EUR

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

The cost of 5 EUR will be deducted from the total refunded amount.

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip. 

Items bought online cannot be refunded or exchanged in any of our stores.

Netherlands

How to return

You are welcome to return online orders in our stores in the Netherlands for free. Simply bring your E-receipt or the Delivery Note and the item(s) you wish to return to the store. We will refund you through the same payment method you used to make the initial payment. 

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options
 

DHL €4

If your order was delivered via DHL, you can take your return to your nearest DHL service point.

The cost of €4 will be deducted from the total refunded amount.

 

Budbee €4

If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.

The cost of €4 will be deducted from the total refunded amount.

 

Budbee box €4

Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you. See more instructions here.

The cost of €4 will be deducted from the total refunded amount.

If the package is too large, you will be able to book a pick-up of the return at your home.

Cycloon €4

Was your package delivered by a bicycle courier? Then you must return using the DHL return label in your order. You can find a DHL service point here.
 

The cost of €4 will be deducted from the total refunded amount.

 

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.

Norway

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive Posten address label to your parcel and leave the package in any convenient Posten office, find the closest one at Posten website.​
  4.  We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Return with Posten parcel shop 45 NOK

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Posten parcel shop of your choice.

The cost of 45 NOK will be deducted from the total refunded amount.


Return with Instabox 45 NOK

If returning with Instabox, book your return here or click the link in Instabox tracking link.

The cost of 45 NOK will be deducted from the total refunded amount.


If you are missing the self-adhesive return label found on the Delivery note, please contact ARKET Customer Service.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip. 

Items bought online cannot be refunded or exchanged in any of our stores.

Poland

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Return at DPD parcel shop – 5 EUR

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.

The cost of 5 EUR will be deducted from the total refunded amount.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip. 

Items bought online cannot be refunded or exchanged in any of our stores.

Portugal

How to return

How to return - Portugal:

1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.

How to return Azores/Madeira

1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest UPS parcel shop.
3. UPS will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.


UPS drop off
Visit UPS.com to book your free return then take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.​

UPS home collection
Arrange for UPS to pick up your return by clicking here and you will receive a label to print at home. Await your Return Confirmation email, which we will send when we have processed your return.

​If you have lost your Return Form, you can print it here or contact Customer Service to help you.

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip. 

Items bought online cannot be refunded or exchanged in any of our stores.

Romania

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
  4. Register your return here and follow the instructions.
  5. Await your Return Confirmation email, which we will send when we have processed your return.

The cost of 5 EUR will be deducted from the total refunded amount.

We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip. 

Items bought online cannot be refunded or exchanged in any of our stores.

Slovakia

How to return

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Return at DPD parcel shop – 7 EUR

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.

The cost of 7 EUR will be deducted from the total refunded amount.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip. 

Items bought online cannot be refunded or exchanged in any of our stores.

Slovenia

How to return

Return fee of 7 euros

  1. Tear off the Return form and fill in the code that best explains the reason for your return.
  2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
  3. Arrange for a DPD courier to pick up your return via DPD return portal. Please note you can either print a return label from the portal, or the DPD courier will provide a label at collection. 
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

Return options

Return at DPD parcel shop – 7 EUR

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.

The cost of 7 EUR will be deducted from the total refunded amount.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip. 

Items bought online cannot be refunded or exchanged in any of our stores.

Spain

How to return

How to return via SEUR parcel shop:

  1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
  2. Select your preferred way of returning the parcel:

    • Pick Up Location
      •  Attach your pre-paid label to the parcel and drop off at a SEUR parcel shop of your choice. 
      • If you need a new return label, this can be easily requested via the DPD/SEUR return portal.
      • SEUR will provide you with a drop-off receipt to track your parcel's progress.

    • Home Pick up
      •  You can easily arrange for a DPD courier to pick up your return via the same DPD/SEUR return portal
      • The courier will provide a receipt when the parcel has been collected.
         
  3. Await your Return Confirmation email, which we will send when we have processed your return.
  4. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
  5. Please note, it can take up to 14 days to receive and complete your return. Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.

Return fee – 5 EUR

The cost of 5 EUR will be deducted from the total refunded amount.

 

If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service

 

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

 

Items bought online cannot be refunded or exchanged in any of our stores.

Sweden

How to return

You are welcome to return online orders in our stores in Sweden. Simply bring your E-receipt or the Delivery Note and the item(s) you wish to return to the store. We will refund you through the same payment method you used to make the initial payment. 

Log in to our returns portal with your order number (found on your order confirmation) and email address, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.

Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.

Once your return is registered in the portal, select one of the below options to make your return. 

When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime!

Return options

Return at PostNord parcel shop, with Instabox, or with Budbee - 40 SEK

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient PostNord parcel shop of your choice. If returning with Instabox, book you return at instabox.se/return or click link in Instabox tracking link. Note: If returning a Budbee order, you can book your return via the link in the Budbee tracking text.

If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

If you have lost your Return Form, you can print it here or contact Customer Service to help you.

The cost of 40 SEK will be deducted from the total refunded amount.

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.

United Kingdom

All Arket orders from H&M should be returned to H&M online following the instructions in your parcel. This means that it's not possible to return an ARKET order from H&M in either ARKET or H&M stores or to ARKET online.


How to return

You are welcome to return online orders in our stores in Great Britain. Simply bring your E-receipt or the Delivery Note and the item(s) you wish to return to the store. We will refund you through the same payment method you used to make the initial payment.


Log in to our returns portal with your order number (found on your order confirmation) and postcode, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.

Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead

Once your return is registered in the portal, select one of the below options to make your return. 

When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime!

The cost of 3 GBP will be deducted from the total refunded amount.

Need a new return form? You can print another one here. Remember to fill in all your order details.

Return options for England, Wales & Scotland

Standard Delivery – please use any of the following options:

Royal Mail drop off/Home Collection – 3 GBP

Register your return in the Royal Mail return portal. An email will be sent to you which includes two labelling options. If you arrange a home collection you do not need to print a label:

1. A QR code - show the code on your mobile phone, and a label will then be printed for you in the Post Office.

2. A PDF label - print the label at home and fix it to your parcel.

Visit your nearest Post Office to drop off your parcel. Royal Mail will provide you with a postage receipt where you can track the parcel’s progress.

Evri drop off – 3 GBP

Take your parcel to your nearest Evri parcel shop. Evri will provide you with a drop-off receipt where you can track the parcel's progress.

Evri home collection – 3 GBP

Arrange for Evri to pick up your return by clicking here. Evri will collect from your chosen address and provide you with a collection receipt. With this you can track the parcel's progress.

Need a new Evri Return Label? Click here to generate another. You'll need your order number and delivery address​.

 

Return options for Northern Ireland

UPS drop off – 3 GBP

Take your parcel to your nearest UPS Access Point.​ UPS will provide you with a drop-off receipt where you can track the parcel's progress.​

UPS home collection – 3 GBP

Arrange for UPS to pick up your return by clicking here. Await your Return Confirmation email, which we will send when we have processed your return.​

 

When will you receive my return?

Your return will take up to 14 days to reach us and be processed. If it's been longer, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.