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Customer service

 


To ensure the wellbeing of our staff, customers and communities, we have adjusted our store hours and also temporarily closed some of our cafés. Please see specific information for each of our locations here.


Our customer service teams are currently experiencing a delay in response. We thank you for your patience. We are doing everything we can to get back to you as soon as possible.


Choose a country below to find relevant contact information

 

 

 

Austria

 

Our Customer Service is provided in German.

Phone

The quickest way to get the help you need is to call us on 0800 700044.

Our goal is to answer your call within 2 minutes.

Email

kundenservice.at@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 09:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET

Belgium


Our Customer Service is provided in Dutch and French.

Phone

The quickest way to get the help you need is to call us on 0232 00088.

Our goal is to answer your call within 2 minutes.

Email

For customer service in Dutch please email klantenservice.be@arket.com
For customer service in French please email serviceclients.be@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 08:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET

 

Bulgaria


Our Customer Service is provided in English.

Messenger

The quickest way to get the help you need is to send us a message through Messenger.

Phone

0249 171 30

Our goal is to answer your call within 2 minutes.

Email

customerservice@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET

 

Croatia


Our Customer Service is provided in English.

Messenger

The quickest way to get the help you need is to send us a message through Messenger.

Phone

0130 008 57

Our goal is to answer your call within 2 minutes.

Email

customerservice@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET

 

Cyprus


Our Customer Service is provided in English.

Messenger

The quickest way to get the help you need is to send us a message through Messenger.

Phone

0220 309 72

Our goal is to answer your call within 2 minutes.

Email

customerservice@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET

 

Czech Republic


Our Customer Service is provided in English.

Messenger

The quickest way to get the help you need is to send us a message through Messenger.

Phone

228888000

Our goal is to answer your call within 2 minutes.

Email

customerservice@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET

 

Denmark


Our Customer Service is provided in English.

Messenger

The quickest way to get the help you need is to send us a message through Messenger.

Phone

89873300

Our goal is to answer your call within 2 minutes.

Email

customerservice@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET

 

Estonia


Our Customer Service is provided in English.

Messenger

The quickest way to get the help you need is to send us a message through Messenger.

Phone

0660 50 34

Our goal is to answer your call within 2 minutes.

Email

customerservice@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET

 

Finland


Our Customer Service is provided in English.

Messenger

The quickest way to get the help you need is to send us a message through Messenger.

Phone

0942453000

Our goal is to answer your call within 2 minutes.

Email

customerservice@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET

 

France


Our Customer Service is provided in French.

Phone

The quickest way to get the help you need is to call us on 0184886700.

Our goal is to answer your call within 2 minutes.

Email

serviceclients.fr@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

 

Monday - Friday: 09:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET

 

Germany


Our Customer Service is provided in German.

Phone

The quickest way to get the help you need is to call us on 0800 6009990.

Our goal is to answer your call within 2 minutes.

Email

kundenservice.de@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 09:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET

 

Greece


Our Customer Service is provided in English.

Messenger

The quickest way to get the help you need is to send us a message through Messenger.

Phone

0211 198 47 77

Our goal is to answer your call within 2 minutes.

Email

customerservice@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET

 

Hungary


Our Customer Service is provided in English.

Messenger

The quickest way to get the help you need is to send us a message through Messenger.

Phone

+36 17010100

Our goal is to answer your call within 2 minutes.

Email

customerservice@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET

 

Ireland


Our Customer Service is provided in English.

Messenger

The quickest way to get the help you need is to send us a message through Messenger.

Phone

015255900

Our goal is to answer your call within 2 minutes.

Email

customerservice@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Weekdays 08:00 - 21:00 BST
Saturday 09:00 - 18:00 BST
Sunday 09:00 - 17:00 BST

 

Italy


Our Customer Service is provided in Italian.

Phone

The quickest way to get the help you need is to call us on 0694802900.

Our goal is to answer your call within 2 minutes.

Email

servizioclienti.it@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours



Monday - Friday: 09:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET

 

Latvia


Our Customer Service is provided in English.

Messenger

The quickest way to get the help you need is to send us a message through Messenger.

Phone

0686 882 58

Our goal is to answer your call within 2 minutes.

Email

customerservice@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET

 

Lithuania


Our Customer Service is provided in English.

Messenger

The quickest way to get the help you need is to send us a message through Messenger.

Phone

0521 401 80

Our goal is to answer your call within 2 minutes.

Email

customerservice@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET

 

Luxemburg


Our Customer Service is provided in German and French.

Phone

The quickest way to get the help you need is to call us on 0278 674 20.

Our goal is to answer your call within 2 minutes.

Email

German - kundenservice.lu@arket.com
French - serviceclient.lu@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 09:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET

 

Netherlands


Our Customer Service is provided in Dutch.

Phone

The quickest way to get the help you need is to call us on 010 3010300.

Our goal is to answer your call within 2 minutes.

Email

klantenservice.nl@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 08:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET

 

Norway


Our Customer Service is provided in English.

Messenger

The quickest way to get the help you need is to send us a message through Messenger.

Phone

239 67211

Our goal is to answer your call within 2 minutes.

Email

customerservice@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET

 

Poland


Our Customer Service is provided in English.

Messenger

The quickest way to get the help you need is to send us a message through Messenger.

Phone

223079700

Our goal is to answer your call within 2 minutes.

Email

customerservice@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET

 

Portugal


Our Customer Service is provided in English.

Messenger

The quickest way to get the help you need is to send us a message through Messenger.

Phone

308809999

Our goal is to answer your call within 2 minutes.

Email

customerservice@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET

 

Romania


Our Customer Service is provided in English.

Messenger

The quickest way to get the help you need is to send us a message through Messenger.

Phone

0316 301 780

Our goal is to answer your call within 2 minutes.

Email

customerservice@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET

 

Slovakia


Our Customer Service is provided in English.

Messenger

The quickest way to get the help you need is to send us a message through Messenger.

Phone

0232441717

Our goal is to answer your call within 2 minutes.

Email

customerservice@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET

 

Slovenia


Our Customer Service is provided in English.

Messenger

This is the quickest way to get the help you need is to send us a message through Messenger.

Phone

018888999

Our goal is to answer your call within 2 minutes.

Email

customerservice@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET

 

Spain


Our Customer Service is provided in Spanish.

Phone

911980200

Our goal is to answer your call within 2 minutes.

Email

atencioncliente.es@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 08:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET

 

Sweden


Our Customer Service is provided in Swedish:

Phone

0844683399

This is the quickest way to get in touch.

Calls are free of charge. Our goal is to answer your call within 2 minutes.

Email

Kundservice.se@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET

United Kingdom


Our Customer Service is provided in English.

Chat

The Quickest way to reach us is to chat with us, you will see the ‘Live Chat’ bubble in the bottom right of the screen.

Messenger

Get the help you need by sending us a message through Messenger.

Phone

020 38689990

Our goal is to answer your call within 2 minutes.

Email

customerservice@arket.com

Our goal is to answer your email within 24 hours.

Payment

For questions regarding your payment contact klarna.com

Customer service opening hours

Weekdays 8:00 - 21:00 BST
Saturday 9:00 - 18:00 BST
Sunday 9:00 - 17:00 BST

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Basics
ARKET café

ARCHIVE

The notion of the archive is one of ARKET’s central themes and runs as a common thread through the brand. It represents the long-lasting nature of our collections, an extensive library of design history and vintage samples, our ideal of transparency, as well as the inspiration for and name given to our in-store shelving system. The digital ARKET / ARCHIVE captures research, inspiration, and past projects, and forms the collective story of who we are.

Knowledge

The pea coat

The pea coat is one of the oldest garments that is still worn in its traditional version. Made from coarse and heavy wool in navy blue, it has been used by sailors on the North Sea since the 1700s.

Design

JR–Work–Shop

This winter, we are invited to discover the playful world of Sofia Ekvall and Mats Johansson, the creative minds behind Stockholm-based design studio and toy brand JR-Work-Shop, whose geometric illustrations are featured in the latest ARKET Artist Edition.

Food

Vegetarian recipes

Featuring gourmet sandwiches, hearty salads and featuring gourmet sandwiches, hearty salads and flavoursome toppings, we’re introducing fresh recipes created by chef Martin Berg.

explore ARKET

Materials
Suppliers
Design
Food
People
Balance
Knowledge
Community
Environment

The grid is an essential element of our visual identity. It represents the notion of the archive and is used to organise and display information ranging from the names of plants to fabric weights and different types of materials used in our collections. These nine squares symbolise the separate parts that together form our world, and they are also the areas where we strive to make a difference.