Customer service Delivery

Delivery options

Home delivery - Standard (€5/Free over €150, 3-4 working days)

We will deliver your purchase within 3-4 working days after receiving your order confirmation. Standard delivery is free for orders over €150. During high season and Sale, delivery might take a little longer.

Pick-up point - Standard (€5/Free over €150, 3-4 working days)

We will deliver your purchase within 3-4 working days after receiving your order confirmation. Standard delivery is free for orders over €150. During high season and Sale, delivery might take a little longer.

Home delivery - Express (€10, 1-2 working days)

We also offer a next day delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 4:30 p.m. Monday to Friday and before 10:30 a.m. on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

Delivery locations

Delivery to your home address

Select Home delivery - Standard or Home delivery - Express as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address

Select Home delivery - Standard or Home delivery - Express as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery to a Parcel Shop

Select Pick-up point - Standard as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.

Delivery cost

Home Delivery - Standard: €5 and free for orders over €150
Pick-up point - Standard: €5 and free for orders over €150
Home Delivery - Express: €10

Delivery restrictions

Items ordered in Austria can only be delivered to persons 18 years or older, with an address in Austria.

Track your parcel

As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels

If unable to deliver a package according to your chosen delivery option it will automatically be returned to ARKET.

Delivery options

Home delivery - Standard (€5/Free over €150, 2-3 working days)

We will deliver your purchase within 2-3 working days after receiving your order confirmation. Home delivery - Standard is free for orders over €150. During high season and Sale, delivery might take a little longer.

Pick-up point - Standard (€3/Free over €150, 2-3 working days)

We will deliver your purchase within 2-3 working days after receiving your order confirmation. Standard delivery is free for orders over €150. During high season and Sale, delivery might take a little longer.

Home delivery - Express (€10, 1-2 working days)

We also offer a next day delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 4:30 p.m. Monday to Friday and before 1:30 p.m. on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

Pick-up point - Express (€10, 1-2 working days)

We also offer a next day delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 4:30 p.m. Monday to Friday and before 1:30 p.m. on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

Delivery locations

Delivery to your home address

Select Home delivery - Standard or Home delivery - Express as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address

Select Home delivery - Standard or Home delivery - Express as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery to a Parcel Shop

Select Pick-up point - Standard or Pick-up point - Express as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.

Delivery cost

Home delivery - Standard: €5 and free for orders over €150
Pick-up point - Standard: €3 and free for orders over €150
Home delivery - Express: €10
Pick-up point - Express: €10

Delivery restrictions

Items ordered in Belgium can only be delivered to persons 18 years or older, with an address in Belgium.

Track your parcel

As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels

If unable to deliver a package according to your chosen delivery option it will automatically be returned to ARKET.

Delivery options

Home delivery - Standard (€7/Free over €150, 3-5 working days)

We will deliver your purchase within 3-5 working days after receiving your order confirmation. Standard delivery is free for orders over €150. During high season and Sale, delivery might take a little longer.

Pick-up point - Standard (€5/Free over €150, 4-6 working days)

We will deliver your purchase within 4-6 working days after receiving your order confirmation. Standard delivery is free for orders over €150. During high season and Sale, delivery might take a little longer.

Home delivery - Express (€10, 1-2 working days)

We also offer a next day delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 4:30 p.m. Monday to Friday and before 10:30 a.m. on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

Delivery locations

Delivery to your home address

Select Home delivery - Standard or Home delivery - Express as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to a Parcel Shop

Select Pick-up point - Standard as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.

Delivery to an alternative address

Select Home delivery - Standard or Home delivery - Express as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery cost

Home delivery - Standard: €7 and free for orders over €150
Pick-up point - Standard: €5 and free for orders over €150
Home delivery - Express: €10

Delivery restrictions

Items ordered in Czech Republic can only be delivered to persons 18 years or older, with an address in Czech Republic.

Track your parcel

As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels

If unable to deliver a package according to your chosen delivery option it will automatically be returned to ARKET.

Delivery options

Home delivery - Standard (45 DKK/Free over 800 DKK, 2-3 working days)

We will deliver your purchase within 2-3 working days after receiving your order confirmation. Standard delivery is free for orders over 800 DKK. During high season and Sale, delivery might take a little longer.

Pick-up point - Standard (45 DKK/Free over 800 DKK, 2-3 working days)

We will deliver your purchase within 2-3 working days after receiving your order confirmation. Standard delivery is free for orders over 800 DKK. During high season and Sale, delivery might take a little longer.

Home delivery - Express (100 DKK, 1-2 working days)

We also offer a next day delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 4:30 p.m. Monday to Friday and before 10:30 a.m. on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

Delivery locations

Delivery to your home address

Select Home delivery - Standard or Home delivery - Express as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address

Select Home delivery - Standard or Home delivery - Express as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery to a Parcel Shop

Select Pick-up point - Standard as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.

Delivery cost

Home delivery - Standard: 45 DKK and free for orders over 1200 DKK
Pick-up point - Standard: 45 DKK and free for orders over 1200 DKK
Home delivery - Express: 100 DKK

Delivery restrictions

Items ordered in Denmark can only be delivered to persons 18 years or older, with an address in Denmark. We do not ship to the overseas territories (Faroe Island and Greenland).

Track your parcel

As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels

If unable to deliver a package according to your chosen delivery option it will automatically be returned to ARKET.

Delivery options

Pick-up point - Standard (€5/Free over €150, 4-6 working days)

We will deliver your purchase within 4-6 working days after receiving your order confirmation. Standard delivery is free for orders over €150. During high season and Sale, delivery might take a little longer.

Home delivery - Express (€10, 1-2 working days)

We also offer a next day delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 5:30 p.m. Monday to Friday and before 11:30 a.m. on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

Delivery locations

Delivery to your home address

Select Home delivery - Express as delivery option in the checkout and make sure that your home address is ticked as delivery address

Delivery to an alternative address

Select Home delivery - Express as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery to a Parcel Shop

Select Pick-up point - Standard as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.

Delivery cost

Pick-up point - Standard: €5 and free for orders over €150
Home delivery - Express: €10

Delivery restrictions

Items ordered in Finland can only be delivered to persons 18 years or older, with an address in Finland. We do not ship to the overseas territories (Aland Island).

Track your parcel

As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels

If unable to deliver a package according to your chosen delivery option it will automatically be returned to ARKET.

Delivery options

Home delivery - Standard (€5/Free over €150, 2-3 working days)

We will deliver your purchase within 2-3 working days after receiving your order confirmation. Standard delivery is free for orders over €150. During high season and Sale, delivery might take a little longer.

Pick-up point - Standard (€3/Free over €150, 2-3 working days)

We will deliver your purchase within 2-3 working days after receiving your order confirmation. Standard delivery is free for orders over €150. During high season and Sale, delivery might take a little longer.

Home delivery - Express (€10, 1-2 working days)

We also offer a next day delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 6:30 p.m. Monday to Friday and before 10:30 a.m. on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

Delivery locations

Delivery to your home address

Select Home delivery - Standard or Home delivery - Express as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address

select Home delivery - Standard or Home delivery - Express as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery to a Parcel Shop

Select Pick-up point - Standard as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.

Delivery cost

Home delivery - Standard: €5 and free for orders over €150
Pick-up point - Standard: €3 and free for orders over €150
Home delivery - Express: €10

Delivery restrictions

Items ordered in France can only be delivered to persons 18 years or older, with an address in France. We do not ship to the overseas territories (Guadeloupe, Martinique, Guayana , Réunion , New Caledonia, French Polynesia, Wallis and Futuna, Mayotte, Saint-Martin, Saint Barthélémy, Saint-Pierre and Miquelon, French Southern and Antarctic Lands).

Track your parcel

As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels

If unable to deliver a package according to your chosen delivery option it will automatically be returned to ARKET.

Delivery options

Home delivery - Standard (€5/Free over €150, 2-3 working days)

We will deliver your purchase within 2-3 working days after receiving your order confirmation. Home delivery - Standard is free for orders over €150. During high season and Sale, delivery might take a little longer.

Pick-up point - Standard (€3/Free over €150, 2-3 working days)

We will deliver your purchase within 2-3 working days after receiving your order confirmation. Standard delivery is free for orders over €150. During high season and Sale, delivery might take a little longer.

Home delivery - Express (€10, 1-2 working days)

We also offer a next day delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 2:30 p.m. Monday to Friday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

Pick-up point - Express (€10, 1-2 working days)

We also offer a next day delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 2:30 p.m. Monday to Friday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

Delivery locations

Delivery to your home address

Select Home delivery - Standard or Home delivery - Express as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address

Select Home delivery - Standard or Home delivery - Express as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery to a Parcel Shop

select Pick-up point - Standard or Pick-up point - Express as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.

Delivery cost

Home delivery - Standard: €5 and free for orders over €150
Pick-up point - Standard: €3 and free for orders over €150
Home delivery - Express: €10
Pick-up point - Express: €10

Delivery restrictions

Items ordered in Germany can only be delivered to persons 18 years or older, with an address in Germany. We do not ship to the overseas territories (Island Helgoland and area of Busingen).

Track your parcel

As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels

If unable to deliver a package according to your chosen delivery option it will automatically be returned to ARKET.

Delivery options

Home delivery - Standard (€7/Free over €150, 3-5 working days)

We will deliver your purchase within 3-5 working days after receiving your order confirmation. Standard delivery is free for orders over €150. During high season and Sale, delivery might take a little longer.

Pick-up point - Standard (€7/Free over €150, 3-5 working days)

We will deliver your purchase within 3-5 working days after receiving your order confirmation. Standard delivery is free for orders over €150. During high season and Sale, delivery might take a little longer.

Home delivery - Express (€10, 1-2 working days)

We also offer a next day delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 4:30 p.m. Monday to Friday or 10.30 a.m. Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

Delivery locations

Delivery to your home address

select Home delivery - Standard or Home delivery - Express as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address

select Home delivery - Standard or Home delivery - Express as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery to a Parcel Shop

Select Pick-up point - Standard as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.

Delivery cost

Home delivery - Standard: €7 and free for orders over €150
Pick-up point - Standard: €5 and free for orders over €150
Home delivery - Express: €10

Delivery restrictions

Items ordered in Hungary can only be delivered to persons 18 years or older, with an address in Hungary.

Track your parcel

As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels

If unable to deliver a package according to your chosen delivery option it will automatically be returned to ARKET.

Delivery options

Home delivery - Standard (€7/Free over €150, 3-5 working days)

We will deliver your purchase within 3-5 working days after receiving your order confirmation. Standard delivery is free for orders over €150. During high season and Sale, delivery might take a little longer.

Home delivery - Express (€10, 1-2 working days)

We also offer a next day delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 5:30 p.m. Monday to Friday and before 9:30 a.m. on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

Delivery locations

Delivery to your home address

Select Home delivery - Standard or Home delivery - Express as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address

Select Home delivery - Standard or Home delivery - Express as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery cost

Home delivery - Standard: €7 and free for orders over €150
Home delivery - Express: €10

Delivery restrictions

Items ordered in Ireland can only be delivered to persons 18 years or older, with an address in Ireland.

Track your parcel

As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels

If unable to deliver a package according to your chosen delivery option it will automatically be returned to ARKET.

Delivery options

Home delivery - Standard (€5/Free over €150, 3-5 working days)

We will deliver your purchase within 3-5 working days after receiving your order confirmation. Standard delivery is free for orders over €150. During high season and Sale, delivery might take a little longer.

Home delivery - Express (€10, 1-2 working days)

We also offer a next day delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 4:30 p.m. Monday to Friday and before 10:30 a.m. on Saturday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

Delivery locations

Delivery to your home address

Select Home delivery - Standard or Home delivery - Express as delivery option in the checkout and make sure that your home address is ticked as delivery address.

Delivery to an alternative address

Select Home delivery - Standard or Home delivery - Express as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.

Delivery cost

Home delivery - Standard: €5 and free for orders over €150
Home delivery - Express: €10

Delivery restrictions

Items ordered in Italy can only be delivered to persons 18 years or older, with an address in Italy. We do not ship to the overseas territories (Campione d'Italia, Livigno, San Marino, and Vatican City).

Track your parcel

As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels

If unable to deliver a package according to your chosen delivery option it will automatically be returned to ARKET.