Ahead of the festive season, we have extended our returns policy to allow you to shop confidently for gifts and holiday essentials. Any purchase made online from 15 November 2025 to 15 December 2025 can be returned until 15 January 2026.

For purchases made from 16 December 2025 onwards, our standard returns policy will apply. We hope you’ll enjoy all the products you buy from ARKET, but if something isn’t quite right, you have 30 days from the day you receive your order to send it back to us.

Starting with our upcoming seasonal SALE, we are updating our returns policy for sale purchases from 30 days to 14 days – meaning you will have two weeks from the day you receive your order to decide whether you want to return a product.

Together with your order, you received a return form. Fill out the form with what you want to return and why. You can return several orders at once, as long as you include all relevant return notes in the parcel. Please note, the return fee will still be charged per order, not per parcel.

If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.

When we have processed the return you will receive a confirmation email. You can expect this within 14 days of sending your return back to us. Be sure to keep hold of your receipt in the meantime.

If you have lost your Return Form, you can print it here or contact Customer service to help you.

All purchases made online between 15 November 2025 and 15 December 2025 can be returned until 15 January 2026. For purchases made from 16 December 2025 onwards, our normal returns policy applies.

Standard Delivery – please use any of the following options:

InPost Locker/Shop Returns  – 3 GBP

1. Create your QR code using the InPost Returns Portal

2. Find your nearest InPost drop off point to scan and drop off your parcel.

3. No labels needed - our couriers will add one when they pick up your parcel. 

Evri drop off (3 GBP)

Take your parcel to your nearest Evri parcel shop. Evri will provide you with a drop-off receipt where you can track the parcel's progress.

Evri drop off/home collection (3 GBP)

1. Stick the provided Evri return label on your parcel.

2. Arrange a home collection or drop off at your nearest Evri parcel shop.

3. Evri will provide you with a drop-off receipt where you can track the parcel's progress.

4. Need a new Evri Return Label? Click here to generate another. You'll need your order number and delivery address​.

Express Delivery – Express orders that have been delivered by UPS must be returned via UPS only.

1. Register your return here to create a return label.

2. Then choose to drop your return off at UPS Access Point or request a home collection.

Orders must be returned via UPS only. (3 GBP)

Please make sure to use the order number that starts with E when booking a return with UPS. You can find this on the return note included in your parcel.

1. Register your return here to create a return label.

2. Then choose to drop your return off at UPS Access Point or request a home collection.

Full-price items purchased online can be returned in-store. Make sure to bring your E-receipt or the delivery note together with the items you wish to return. You will be refunded with the payment method initially used when making your online purchase.

Please note, sale items cannot be returned in-store.

Products purchased in one of our ARKET stores can only be returned in store.

Your return will take up to 14 days to reach and be processed by us. If it's been longer, please contact Customer service with proof of return, e.g. collection receipt, drop off slip.

When your return is approved, you will be refunded by the same method of payment used upon your purchase.

If you have returned an order where an ARKET ARCHIVE Resale voucher was used, please contact our customer service for assistance with the refund.

We will give you a refund for any returned item provided that it is returned in the same condition as it was upon your receipt. If an item in any way has been damaged, soiled, washed, altered or worn (other than just trying it on), ARKET has the right to make a deduction on your refund with an amount corresponding to the diminished value of the item. Please always treat the products with care.

The right of withdrawal and return does not apply to products that are sealed and which are unsuitable for return for reasons of health protection or hygiene if the seal has been removed. This applies to certain underwear, swimwear, piercing jewellery, and bath and body products.

Please note that items purchased elsewhere than arket.com cannot be returned to, or refunded by ARKET.