While our fragrances and candles are tested to ensure that they are safe to use, some contain flammable substances and therefore have special transportation requirements and rules for returns. Please follow these steps:

1. The item must be unopened and packed in a box with the LQ Dangerous goods label attached – if you use the original box, then the label is already attached. If you use a different box or the label is damaged, you must print and attach a new one.

2. Fill the box with paper or another filler to ensure the product is secured.

3. Follow the ARKET returns procedure on your delivery note.

Please be aware that if your original order contained multiple items and are returning an item that isn’t dangerous, you must remove the LQ Dangerous goods label from the packaging.

Together with your order, you received a return note. Fill out the note with what you want to return and why. You can return several orders at once, as long as you include all relevant return notes in the parcel. Please note, the return fee will still be charged per order, not per parcel.

If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.

When we have processed the return you will receive a confirmation email. You can expect this within 14 days of sending your return back to us. Be sure to keep hold of your receipt in the meantime.

If you have lost your Return Form, you can print it here or contact Customer service to help you.

All purchases made online between 15 November 2025 and 15 December 2025 can be returned until 15 January 2026. For purchases made from 16 December 2025 onwards, our normal returns policy applies.

PostNord – 40 SEK 

Attach the self-adhesive PostNord return label, found in your parcel, and take the parcel to a PostNord agent of your choice. Cost of return 40 SEK. 

Instabox – 40 SEK  

Attach the self-adhesive Instabox return label, found in your parcel, and book the return through the link you received in the text notification or visit www.instabox.io/returns. Follow the instructions and leave your parcel at the Instabox locker of your choice.  

Budbee – 40 SEK 

Book a return through the link received in previous notification from Budbee. Follow the instructions and leave your parcel at the Budbee box of your choice. If you have ordered delivery by Budbee, no return label is needed. The courier will bring a label at pickup. 

The cost of 40 SEK will be deducted from the total refunded amount. 

Items bought in any of our ARKET stores can only be returned in store.  

Your return will take up to 14 days to reach and be processed by us. If it's been longer, please contact Customer service with proof of return, e.g. collection receipt, drop off slip.

When your return is approved, you will be refunded by the same method of payment used upon your purchase.

If you have returned an order where an ARKET ARCHIVE Resale voucher was used, please contact our customer service for assistance with the refund.

We will give you a refund for any returned item provided that it is returned in the same condition as it was upon your receipt. If an item in any way has been damaged, soiled, washed, altered or worn (other than just trying it on), ARKET has the right to make a deduction on your refund with an amount corresponding to the diminished value of the item. Please always treat the products with care.

The right of withdrawal and return does not apply to products that are sealed and which are unsuitable for return for reasons of health protection or hygiene if the seal has been removed. This applies to certain underwear, swimwear, piercing jewellery, and bath and body products.

Please note that items purchased elsewhere than arket.com cannot be returned to, or refunded by ARKET.