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      Customer service Returns


      Unfortunately, it might take a bit longer than usual for us to handle your returns at the moment. We are working hard to solve this issue. Meanwhile, thank you for your patience!

      ARKET® Denim Satisfaction Guarantee (DSG)™
      Read more

      Austria

      Return is free with ARKET

      We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

      We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is recieved at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

      How to return

      1. Tear off the Return form and fill in the code that best explains the reason for your return.
      2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
      3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.
      4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

      If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

      Return options

      Free return at DPD parcel shop

      Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.

      If you have lost your Return Form, you can print it here or contact Customer Service to help you.

      Belgium

      We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

      We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is recieved at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

      How to return

      1. Tear off the Return form and fill in the code that best explains the reason for your return.
      2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
      3. Attach the self-adhesive address label to your parcel and leave the package in any BPost Drop-off Point.
      4. You can expect to receive a refund within two weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.

      Return options

      Free return at Bpost parcel shop

      Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Bpost parcel shop of your choice.

      If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

      If you have lost your Return Form, you can print it here or contact Customer Service to help you.

      Czech Republic

      Return is free with ARKET

      We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.
      We’ll give you a full refund by the same method you used to pay. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

      How to return

      1. Tear off the Return form and fill in the code that best explains the reason for your return.
      2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
      3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.
      4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

      Return options

      Free return at DPD parcel shop

      Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.

      If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

      If you have lost your Return Form, you can print it here or contact Customer Service to help you.

      Denmark

      Return is free with ARKET

      We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

      We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is recieved at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

      How to return

      1. Tear off the Return form and fill in the code that best explains the reason for your return.
      2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
      3. Attach the self-adhesive Postnord address label to your parcel and leave the package in any convenient Postnord office, find the closest one at Postnord website.
      4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

      Return options

      Free return at PostNord parcel shop

      Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient PostNord parcel shop of your choice.

      If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

      If you have lost your Return Form, you can print it here or contact Customer Service to help you.

      Finland

      Return is free with ARKET

      We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.
      We’ll give you a full refund by the same method you used to pay. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

      How to return

      1. Tear off the Return form and fill in the code that best explains the reason for your return.
      2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
      3. Attach the self-adhesive Postnord address label to your parcel and leave the package in any convenient Postnord office, find the closest one at Postnord website.
      4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

      Return options

      Free return at PostNord parcel shop

      Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient PostNord parcel shop of your choice.

      If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

      If you have lost your Return Form, you can print it here or contact Customer Service to help you.

      France

      Return is free with ARKET

      We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

      We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is recieved at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

      How to return

      1. Tear off the Return form and fill in the code that best explains the reason for your return.
      2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
      3. Attach the self-adhesive address label to your parcel and leave the package in any Mondial Relay Point.
      4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

      Return options

      Free return at Modial Relay parcel shop

      Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Mondial Relay parcel shop of your choice.

      If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

      If you have lost your Return Form, you can print it here or contact Customer Service to help you.

      Germany

      Return is free with ARKET

      We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

      We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is recieved at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

      How to return

      1. Tear off the Return form and fill in the code that best explains the reason for your return.
      2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
      3. Attach the self-adhesive address label to your parcel and leave the package in a Hermes parcel shop. You can also book a collection with Hermes courier to pick up your return.
      4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

      Return options

      Free return at Hermes parcel shop

      Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Hermes parcel shop of your choice.

      If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

      Free return with courier pick-up

      You can easily arrange for a Hermes courier to pick up your return yourself via the Hermes return portal. When clicking on the link you will be redirected to right page immediately and you just need to enter your order reference number and select the date for the pick up.

      Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the delivery note.

      You can also arrange for a Hermes courier to pick up your return by contacting ARKET Customer Service.

      If you have lost your Return Form, you can print it here or contact Customer Service to help you.

      Hungary

      Return is free with ARKET

      We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

      We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is recieved at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

      How to return

      1. Tear off the Return form and fill in the code that best explains the reason for your return.
      2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
      3. Book a collection at return at https://www.return-my-parcel.com/DPD-NL/Arket
      4. You can expect to receive a refund within two weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.

      Return options

      Free return with courier pick-up

      You can easily arrange for a DPD courier to pick up your return yourself via the DPD return portal. When clicking on the link you will be redirected to right page immediately, and you just need to enter your order reference number and select the date for the pick up.

      Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the Delivery note.

      You can also arrange for a DPD courier to pick up your return by contacting ARKET Customer Service

      If you have lost your Return Form, you can print it here or contact Customer Service to help you.

      Ireland

      Return is free with ARKET

      We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

      We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is recieved at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

      How to return

      1. Tear off the Return form and fill in the code that best explains the reason for your return.
      2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
      3. Book a collection at return at https://www.return-my-parcel.com/DPD-NL/Arket
      4. You can expect to receive a refund within two weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.

      Return options

      Free return with courier pick-up

      You can easily arrange for a DPD courier to pick up your return yourself via the DPD return portal [link to https://www.return-my-parcel.com/DPD-NL/Arket]. When clicking on the link you will be redirected to right page immediately and you just need to enter your order reference number and select the date for the pick up.

      Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the delivery note.

      You can also arrange for a DPD courier to pick up your return by contacting ARKET Customer Service.

      If you have lost your Return Form, you can print it here or contact Customer Service to help you.

      Italy

      Return is free with ARKET

      We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

      We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is recieved at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

      How to return

      Drop-off at post office

      1. Tear off the Return form and fill in the code that best explains the reason for your return.
      2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g. the one you got from ARKET.
      3. Attach the self-adhesive address label to your parcel and leave the package in any post office.
      4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

      If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

      Home pick-up with post italiane

      1. Tear off the Return form and fill in the code that best explains the reason for your return.
      2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g. the one you got from ARKET
      3. Book a collection at Poste Italiane toll free number 803160

      If you have lost your Return Form, you can print it here or contact Customer Service to help you.

      Netherlands

      Return is free with ARKET

      We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

      We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is recieved at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

      How to return

      1. Tear off the Return form and fill in the code that best explains the reason for your return.
      2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
      3. Attach the self-adhesive address label to your parcel and leave the package in any UPS pick-up point, PostNL Parcel Point or Postoffice.
      4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

      Return options

      Free return at PostNL parcel shop

      Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient PostNL parcel shop of your choice.

      If you are missing the self-adhesive return label found on the Delivery note, please contact ARKET Customer Service.

      Free return at UPS parcel shop

      Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient UPS parcel shop of your choice.

      If you are missing the self-adhesive return label found on the Delivery note, please contact ARKET Customer Service.

      If you have lost your Return Form, you can print it here or contact Customer Service to help you.

      Poland

      Return is free with ARKET

      We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

      We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is recieved at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

      How to return

      1. Tear off the Return form and fill in the code that best explains the reason for your return.
      2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
      3. Book a collection at return at https://www.return-my-parcel.com/DPD-NL/Arket
      4. You can expect to receive a refund within two weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.

      Return options

      Free return with courier pick-up

      You can easily arrange for a DPD courier to pick up your return yourself via the DPD return portal [link to https://www.return-my-parcel.com/DPD-NL/Arket]. When clicking on the link you will be redirected to right page immediately and you just need to enter your order reference number and select the date for the pick up.

      Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the delivery note.

      You can also arrange for a DPD courier to pick up your return by contacting ARKET Customer Service.

      If you have lost your Return Form, you can print it here or contact Customer Service to help you.

      Portugal

      Return is free with ARKET

      We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

      We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is recieved at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

      How to return

      1. Tear off the Return form and fill in the code that best explains the reason for your return.
      2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
      3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.
      4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

      Return options

      Free return at DPD parcel shop

      Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.

      If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

      If you have lost your Return Form, you can print it here or contact Customer Service to help you.

      Slovakia

      Return is free with ARKET

      We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

      We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is recieved at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

      How to return

      1. Tear off the Return form and fill in the code that best explains the reason for your return.
      2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
      3. Book a collection at return at https://www.return-my-parcel.com/DPD-NL/Arket
      4. You can expect to receive a refund within two weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.

      Return options

      Free return with courier pick-up

      You can easily arrange for a DPD courier to pick up your return yourself via the DPD return portal. When clicking on the link you will be redirected to right page immediately and you just need to enter your order reference number and select the date for the pick up.

      Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the delivery note.

      You can also arrange for a DPD courier to pick up your return by contacting ARKET Customer Service.

      If you have lost your Return Form, you can print it here or contact Customer Service to help you.

      Slovenia

      Return is free with ARKET

      We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

      We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is recieved at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

      How to return

      1. Tear off the Return form and fill in the code that best explains the reason for your return.
      2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
      3. Book a collection at return at https://www.return-my-parcel.com/DPD-NL/Arket
      4. You can expect to receive a refund within two weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.

      Return options

      Free return with courier pick-up

      You can easily arrange for a DPD courier to pick up your return yourself via the DPD return portal. When clicking on the link you will be redirected to right page immediately and you just need to enter your order reference number and select the date for the pick up.

      Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the delivery note.

      You can also arrange for a DPD courier to pick up your return by contacting ARKET Customer Service.

      If you have lost your Return Form, you can print it here or contact Customer Service to help you.

      Spain

      Return is free with ARKET

      We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

      We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is recieved at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

      How to return

      1. Tear off the Return form and fill in the code that best explains the reason for your return.
      2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
      3. Attach the self-adhesive address label to your parcel and leave the package in any SEUR Pickup Point.
      4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

      Return options

      Free return at SEUR Pickup Point

      Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient SEUR Pickup Point of your choice.

      If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

      If you have lost your Return Form, you can print it here or contact Customer Service to help you.

      Sweden

      Return is free with ARKET

      We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

      We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is recieved at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

      How to return

      1. Tear off the Return form and fill in the code that best explains the reason for your return.
      2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
      3. Attach the self-adhesive Postnord address label to your parcel and leave the package in any convenient Postnord office, find the closest one at Postnord website.
      4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

      Return options

      Free return at PostNord parcel shop

      Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient PostNord parcel shop of your choice.

      If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

      If you have lost your Return Form, you can print it here or contact Customer Service to help you.

      United Kingdom

      Return is free with ARKET

      We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge.

      We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is recieved at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

      How to return

      1. Tear off the Return form and fill in the code that best explains the reason for your return.
      2. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET.
      3. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point.
      4. You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

      Return options

      Free return at DPD parcel shop

      If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service.

      If you have lost your Return Form, you can print it here or contact Customer Service to help you.