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Customer Service Alternative Dispute Resolution

Alternative Dispute Resolution (ADR) for EU residents

This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with ARKET (a brand within the H&M group).

What is ADR?

ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

How do I submit a complaint using the ADR process?

If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

Austria

Schlichtung für Verbrauchergeschäfte
Mariahilfer Straße 103, Stiege 1, Top 18
Wien, 1060
Austria

http://www.verbraucherschlichtung.at
http://www.ombudsmann.at

Belgium

Service de Médiation pour le Consommateur
North Gate II, Boulevard du Roi Albert II, 8
Bruxelles, 1000
Belgium

http://www.mediationconsommateur.be

Bulgaria

Обща помирителна комисия към Комисия за защита на потребителите със седалище град София*
пл. Славейков 4 А
София, 1000
Bulgaria

Croatia

Centar za mirenje Hrvatske obrtničke komore
Ilica 49/II
Zagreb, 10000
Croatia

Cyprus

Consumer Protection Service 
Andrea Araouzou 6
Nicosia,1421
Cyprus

Czech Republic

Česká obchodní inspekce
Stepanska 15
Praha, 12000
Czech Republic

http://www.coi.cz

Denmark

Konkurrence- og Forbrugerstyrelsen
Carl Jacobsens Vej 35
Valby, 2500
Denmark

http://www.forbrug.dk

Estonia

Tarbijavaidluste Komisjon*
Rahukohtu 2
Tallinn, 10130
Estland

http://www.tarbijakaitseamet.ee

Finland

Kuluttajariitalautakunta
Hämeentie 3, PL 306
Helsinki, 00531
Finland

http://www.kuluttajariita.fi

France

Médiateur du commerce coopératif et associé
77, rue de Lourmel
Paris, 75015
France

http://www.mcca-mediation.fr

Germany

Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V.
Straßburger Str. 8
Kehl, 77694

https://www.verbraucher-schlichter.de

Greece

Hellenic Consumers' Ombudsman 
Leoforos Alexandras 144
Athens, 11471
Greece

Hungary

Budapesti Békéltető Testület
Krisztina krt. 99.
Budapest, 1016
Hungary

http://www.bekeltet.hu/

Ireland

Dublin District Small Claims Office
(or the local District Court Office in the area where you live)

1st Floor
Áras Uí Dhálaigh
Inns Quay
Dublin 7
D07 N972

http://www.courts.ie/courts.ie/Library3.nsf/PageCurrentWebLookUpTopNav/Small%20Claims%20Procedure

Italy

Camera Arbitrale di Milano
Via Meravigli 7
Milano, 20123
Italy

http://www.risolvionline.com

Latvia

Patērētāju tiesību aizsardzības centrs (Patērētāju strīdu risināšanas komisija)*
Brivibas iela 55
Rīga, LV-1010 

http://www.ptac.gov.lv

Lithuania

Patērētāju tiesību aizsardzības centrs (Patērētāju strīdu risināšanas komisija)*
Brivibas iela 55
Rīga, LV-1010 

http://www.ptac.gov.lv

Luxemburg

Service national du Médiateur de la consommation*
6, rue du Palais de Justice
Luxembourg, 1841 
Luxembourg

Netherlands

Stichting Geschillencommissies voor Consumentenzaken
Bordewijklaan 4
Den Haag, 2591R
Netherlan

http://degeschillencommissie.nl

Norway

Forbrukerrådet
Postboks 463 Sentrum
0105 Oslo

https://www.forbrukerradet.no/

Portugal

Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
Lisboa, 1099032
Portugal

http://www.arbitragemdeconsumo.org

Romania

Autoritatea Națională pentru Protecția Consumatorilor
Bulevardul Aviatorilor nr. 72, sector 1
Bucureşti, 011865
România

Slovakia

Spoločnosť ochrany spotrebiteľov (S.O.S) Poprad
Bajkalská 2335/3
Poprad, 05801 Slovakia

http://www.sospotrebitelov.sk

Slovenia

Evropski center za reševanje sporov
Tomsiceva ulica 6
Ljubljana, 1000
Slovenia

http://www.ecdr.si

Sweden

Allmänna reklamationsnämnden
Box 174
Stockholm, 10123
Sweden

http://www.arn.se

United Kingdom

Small Claims Mediation(UK) Ltd
33 Leicester Road
Leicester, LE84GR
United Kingdom



These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) http://ec.europa.eu/consumers/odr/

If you have any questions or concerns, contact us.


ARKET GBC (multi)
H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
Sweden

Registered number: 556070-1715

ARKET Germany
H&M Hennes & Mauritz New Business AB & Co. KG
Registered office: Spitalerstrasse 12
20095 Hamburg
Germany

Registered number: 27/606/00205

ARKET Netherlands
H&M Hennes & Mauritz Netherlands B.V.
Registered office: Kalverstraat 112
1012 PK Amsterdam
Netherlands

Registered number: 009294703

ARKET Sweden
H&M Hennes & Mauritz Sverige AB
Registered office: Mäster Samuelsgatan 46 A
106 38 Stockholm
Sweden

Registered number: 556151-2376

ARKET United Kingdom
H&M Hennes & Mauritz UK Ltd.
Registered office: 1st Floor , 25 Argyll Street
London , W1F 7TS
United Kingdom

Registered number: 01413450

ARKET Austria
H&M Hennes & Mauritz GesmbH
Registered office: Kirchengasse 6/6
1070 Vienna
Austria

Registered number: 100897d

ARKET Ireland
H&M Hennes & Mauritz (Ireland) Ltd.
Registered office: 25/28 North Wall Quay
Dublin 1
Ireland

Registered number: 396507