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      Customer Service Alternative Dispute Resolution

      Alternative Dispute Resolution (ADR) for EU residents

      This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with ARKET (a brand within the H&M group).

      What is ADR?

      ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

      ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

      How do I submit a complaint using the ADR process?

      If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

      Austria

      Schlichtung für Verbrauchergeschäfte
      Mariahilfer Straße 103, Stiege 1, Top 18
      Wien, 1060
      Austria

      http://www.verbraucherschlichtung.at
      http://www.ombudsmann.at

      Belgium

      Service de Médiation pour le Consommateur
      North Gate II, Boulevard du Roi Albert II, 8
      Bruxelles, 1000
      Belgium

      http://www.mediationconsommateur.be

      Czech Republic

      Česká obchodní inspekce
      Stepanska 15
      Praha, 12000
      Czech Republic

      http://www.coi.cz

      Denmark

      Konkurrence- og Forbrugerstyrelsen
      Carl Jacobsens Vej 35
      Valby, 2500
      Denmark

      http://www.forbrug.dk

      Finland

      Kuluttajariitalautakunta
      Hämeentie 3, PL 306
      Helsinki, 00531
      Finland

      http://www.kuluttajariita.fi

      France

      Médiateur du commerce coopératif et associé
      77, rue de Lourmel
      Paris, 75015
      France

      http://www.mcca-mediation.fr

      Germany

      Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V.
      Straßburger Str. 8
      Kehl, 77694

      https://www.verbraucher-schlichter.de

      Hungary

      Budapesti Békéltető Testület
      Krisztina krt. 99.
      Budapest, 1016
      Hungary

      http://www.bekeltet.hu/

      Ireland

      Dublin District Small Claims Office
      (or the local District Court Office in the area where you live)

      1st Floor
      Áras Uí Dhálaigh
      Inns Quay
      Dublin 7
      D07 N972

      http://www.courts.ie/courts.ie/Library3.nsf/PageCurrentWebLookUpTopNav/Small%20Claims%20Procedure

      Italy

      Camera Arbitrale di Milano
      Via Meravigli 7
      Milano, 20123
      Italy

      http://www.risolvionline.com

      Netherlands

      Stichting Geschillencommissies voor Consumentenzaken
      Bordewijklaan 4
      Den Haag, 2591R
      Netherlan

      http://degeschillencommissie.nl

      Portugal

      Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
      Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
      Lisboa, 1099032
      Portugal

      http://www.arbitragemdeconsumo.org

      Slovakia

      Spoločnosť ochrany spotrebiteľov (S.O.S) Poprad
      Bajkalská 2335/3
      Poprad, 05801 Slovakia

      http://www.sospotrebitelov.sk

      Slovenia

      Evropski center za reševanje sporov
      Tomsiceva ulica 6
      Ljubljana, 1000
      Slovenia

      http://www.ecdr.si

      Sweden

      Allmänna reklamationsnämnden
      Box 174
      Stockholm, 10123
      Sweden

      http://www.arn.se

      United Kingdom

      Small Claims Mediation(UK) Ltd
      33 Leicester Road
      Leicester, LE84GR
      United Kingdom

      http://www.small-claims-mediation.co.uk

      These ADR entities are included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) http://ec.europa.eu/consumers/odr/

      If you have any questions or concerns, contact us.


      ARKET GBC (multi)
      H&M Hennes & Mauritz GBC AB
      Mäster Samuelsgatan 46 A
      106 38 Stockholm
      Sweden

      Registered number: 556070-1715

      ARKET Germany
      H&M Hennes & Mauritz New Business AB & Co. KG
      Registered office: Spitalerstrasse 12
      20095 Hamburg
      Germany

      Registered number: 27/606/00205

      ARKET Netherlands
      H&M Hennes & Mauritz Netherlands B.V.
      Registered office: Kalverstraat 112
      1012 PK Amsterdam
      Netherlands

      Registered number: 009294703

      ARKET Sweden
      H&M Hennes & Mauritz Sverige AB
      Registered office: Mäster Samuelsgatan 46 A
      106 38 Stockholm
      Sweden

      Registered number: 556151-2376

      ARKET United Kingdom
      H&M Hennes & Mauritz UK Ltd.
      Registered office: 1st Floor , 25 Argyll Street
      London , W1F 7TS
      United Kingdom

      Registered number: 01413450

      ARKET Austria
      H&M Hennes & Mauritz GesmbH
      Registered office: Kirchengasse 6/6
      1070 Vienna
      Austria

      Registered number: 100897d

      ARKET Ireland
      H&M Hennes & Mauritz (Ireland) Ltd.
      Registered office: 25/28 North Wall Quay
      Dublin 1
      Ireland

      Registered number: 396507