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Terms & Conditions In-Store App


These terms and conditions (the “Terms”) are applicable when you use the ARKET mobile application and its features and services (the "App"), including via App-clip. “You” means you as a user. Unless otherwise stated in any additional terms, the App is provided by H&M Hennes & Mauritz GBC AB ("ARKET", "We", "Us") Reg. No. 556070-1715, Registered office Mäster Samuelsgatan 46 A, 106 38 Stockholm, Sweden. By using the App You agree to be bound by these Terms 

We reserve the right to make amendments to these Terms from time to time without prior notice. If You do not agree to the amendments, You may stop using the App.



The App is free of charge. By using the App You confirm that You are at least 18 years of age.

The features within the App may change from time to time without prior notice to You. This might include stopping (permanently or temporarily) any features. Any such changes in the App are subject to these Terms.

We may use data generated by You when using the App. You can find information about how we will process Your personal data when using the App in the Privacy Notice.

When using the App, it is prohibited to engage in any illegal, harmful or inappropriate activity. It is also prohibited to circumvent, or attempt to circumvent, any restrictions on use of, or availability to, the App and its features, and to assist others in engaging in such activity. Furthermore, you understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the App, or which impacts the security thereof, or (iii) employ any device or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the App or to copy content therefrom.

If You, in ARKET’s sole discretion, are reasonably assumed to be in violation of these Terms, ARKET has the right to terminate your right to use the App or your access to certain features within the App without any prior notice to You, although any relevant statutory rights that you may have will not be affected. ARKET has the right to withdraw the App at any time, at its sole discretion.



The App enables You to scan and pay for items in your local ARKET shop via Your mobile phone (stores that offer scan and pay are listed in the App). Only persons of legal age, 18 years or older, who are not under guardianship, can purchase items via scan & pay.

Please note that a purchase You make via the App using the Scan & Pay feature is a purchase made from the local ARKET store, and not an online purchase from H&M Hennes & Mauritz GBC AB that is the provider of this App. The same purchasing conditions that applies for a regular purchase at the local ARKET store applies for a purchase in the ARKET store using the Scan & Pay functionality in the App. If you have any questions about returns, defects, or other questions, please contact the local ARKET store you have made the purchase in.

When you scan an item in the App it will automatically be added to Your virtual shopping basket. In order to purchase the item(s) in your virtual shopping basket, You need to proceed to the checkout feature and pay using Your selected payment method. Payment must be made in full before leaving the store with Your purchased items. If you have any questions about sales or other promotions, contact a member of staff in the store.

When your purchase is completed, You will receive a digital receipt to Your e-mail address. You accept that You will automatically receive a digital receipt, and not a paper receipt, as proof of Your purchase.

You agree that You are responsible for scanning all item(s) you wish to purchase correctly as you move around the store. If You have any issues with scanning or completing your purchase, please contact a member of staff in the store.

Age restricted items may be scanned and added to your basket. When added to your basket, a member of staff will be alerted to come and approve any age restricted items. Items with a security tag may be scanned and added to your basket, but you will need to ask a member of staff to remove the tag.

We may ask you to help us confirm that the Scan & Pay service is working correctly by allowing a member of the staff to check Your goods/items against the scanner or to re-scan your items. Please understand that this does not imply that we suspect You of any wrongdoing, it is simply to ensure that we provide the highest quality service. If there is a difference between Your scan and any re-scan carried out by a member of staff, the re-scan will be decisive.



We do not warrant that access to the App will be delivered uninterrupted, timely, secure, or error-free. Technical support is provided on a best-effort basis by our Customer Service. If You experience any issues, please email us at

We do our best to ensure that the information we provide in the App is complete, accurate and current. Despite our efforts information may occasionally be inaccurate, incomplete or out of date. We do not warrant the accuracy or completeness of the information, content or materials provided in the App. 

In case of an event beyond our control occurs, and which we are not able to reasonably overcome or anticipate, we will no longer have an obligation to fulfil our contract with you. Such an event might include government action or omission, new legislation, labour law conflict, war or danger of war, major disturbance of public order, sabotage, extreme weather conditions, fire, explosion, pandemic, epidemic, virus, and natural disasters. If any of these events occur, we are not obliged to compensate you for any damages.



These Terms shall be governed, interpreted and applied in accordance with the laws of Sweden. However, if You’re a resident of another country or region than Sweden, these Terms can be subject to mandatory consumer protection laws and regulations in force in Your country of residence which may provide You additional rights.

If You have a complaint regarding the App, please contact our Customer Service customerservice@arket .com. 

If ARKET Monki and You are not able to settle the complaint directly, You can submit Your complaint to:

EU Residents: the EU online dispute resolution platform at

UK Residents: Consumer Arbitration at

If a solution cannot be reached, the competent authorities to settle the matter are the relevant authorities in Your country of residence. 


If You have any questions regarding Your App user account, You may contact Customer Service at