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Contact

Our customer service is provided in German.

Phone
0800 700044
This is the quickest way to get the help you need.

Our goal is to answer your call within 2 minutes. Free of charge.

Email
kundenservice.at@arket.com

Our goal is to answer your email within 24 hours.

Opening hours
Weekdays 8:00 - 21:00 CET
Saturday and Sunday 9:00 - 17:00 CET

Delivery

Delivery options
Home delivery - Standard (€5/Free over €150, 3-4 working days)
We will deliver your purchase within 3-4 working days after receiving your order confirmation. Standard delivery is free for orders over €150. During high season and Sale, delivery might take a little longer. Pick-up point - Standard (€5/Free over €150, 3-4 working days) We will deliver your purchase within 3-4 working days after receiving your order confirmation. Standard delivery is free for orders over €150. During high season and Sale, delivery might take a little longer.

Home delivery - Express (€10, 1-2 working days)
We also offer a next day delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 7:30 p.m. Monday to Friday . Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.

Delivery locations
Delivery to your home address

Select Home delivery - Standard or Home delivery - Express as delivery option in the checkout and make sure that your home address is ticked as delivery address. Delivery to an alternative address Select Home delivery - Standard or Home delivery - Express as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address. Delivery to a Parcel Shop Select Pick-up point - Standard as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode. If you nominate someone else to pick up the parcel on your behalf, they must bring your ID and the Pick-up code as well as their own ID.

Delivery cost
Home Delivery - Standard: €5 and free for orders over €150 Pick-up point - Standard: €5 and free for orders over €150 Home Delivery - Express: €10

Delivery restrictions
Items ordered in Austria can only be delivered to persons 18 years or older, with an address in Austria.

Ordering from abroad
You may order something while you are outside your country of residence. To do so, visit the ARKET website of the country you are currently located in and provide a local delivery address in that country.

Track your parcel
As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded. You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels
If unable to deliver a package according to your chosen delivery option it will automatically be returned to ARKET.

Free returns

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge. We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is recieved at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. How to return Tear off the Return form and fill in the code that best explains the reason for your return. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email. If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service. Return options Free return at DPD parcel shop Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice.We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return - free of charge. We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is recieved at our warehouse. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

How to return
Tear off the Return form and fill in the code that best explains the reason for your return. Place the Return form together with the item(s) you wish to return in a suitable bag/box, e.g the one you got from ARKET. Attach the self-adhesive address label to your parcel and leave the package in any DPD Drop-off Point. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email. If you are missing the self-adhesive return label found on the delivery note, please contact ARKET Customer Service. Return options Free return at DPD parcel shop Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient DPD parcel shop of your choice. If you have lost your Return Form, you can print it here or contact Customer Service to help you.

Payment

For questions regarding your payment contact klarna.com